Respect in Communication
Name one way to show respectful communication
2. Avoid assumptions
3. Confidentiality
True or False
You should go directly to Chief and Council to make a complaint or request changes in policy?
False
Why is confidentiality important?
Define lateral violence.
Any action (verbal, physical, emotional) that harms another person within the same group.
How should mutual respect look in a healthy workplace?
•Staff ↔ staff
•Staff ↔ leadership
•Organization ↔ community
Respect flows in all directions, not just top-down.
Two ways to demonstrate active listening.
1. Focus fully
2. Seek understanding before responding
3. Avoid interrupting
What are two ways to give feedback professionally?
1. Focus on the behavior not the person
2. Be timely and private
3. Use active listening
What does Standard 14 in the BRDN Code of Ethics relate to
Social Media restrictions- social media is a high risk area for accidental breaches of privacy and trust.
Give one example of lateral violence and a way to show lateral kindness in the same situation.
Excluding some - inviting team members to participate
Gossiping - offering constructive, private feedback
Undermining a colleague's work- acknowledging success etc.
What are 2 ways to set healthy boundaries
- not oversharing personal issues
-knowing when to say no
-maintaining professionalism
-clearly stating your boundaries
Three things to pay attention to with body language and tone.
1. Posture-avoid crossing arms
2. Tone - a positive tone can de-escalate conflict
Eye contact-mirror other person's comfort level
What are three ways can you you address concerns without escalating conflict?
1. Use "I" statements
2. Seek mediation
3. Reference the code of ethics
4. Use a positive tone
Three ways to handle sensitive information
1. Need to know basis-share only what is required to perform duties
2. Secure storage- Store digital or sensitive records securely
3. Professional settings- discuss private information in private/ away from public areas.
What are the three effects of lateral violence?
Depression & Anxiety'
Tension
Poor performance at work
Decreased self confidenceEating disorders
Suicide
What are 3 ways to build trust in a healthy relationship
•Doing what you say you will do
•Showing up on time
•Keeping confidentiality
•Treating everyone fairly
Give an example of how you would use acknowledgement or validation.
I understand you concern...
I hear what you are saying...
That must be very difficult...
I know you have been waiting a long time...
Explain what active should look like when receiving feedback.
Listen without interrupting
Use the "Humility" teaching—acknowledge the feedback
Thank the person for their honesty
Refrain from responding defensively
When is it okay to disclose/breach confidential information.
When it poses a threat/harm to the individual or others.
Four ways to show lateral kindness
•Helping colleagues with tasks
•Showing interest in how someone is doing
•Explaining mistakes in a civil non-threatening way
•Being understanding
•Respecting boundaries
•Trying to see things from other person’s perspective
•Giving compliments and support when necessary
List four characteristics of healthy relationships
Respect
Trust/honesty
Open communication
Support etc.
What is one way to avoid making assumption? Give an example.
Ask Open Ended Questions. How? What? Why? Tell me about...
Examples
Can you tell me more about that?
Help me understand your perspective on this?
Give an example of focusing on the behavior and not the person in relation to tardiness at work.
Instead of ...
Say this ...
Instead of "You are always late..."
"It's important to be here on time so that we can accomplish our goals for the day" OR
When you arrive late we fall behind on projects"
Is it ethical to share confidential information with your spouse? Why?
Yes. It is a breach of Trust: While you may trust your spouse implicitly, they are not bound by your professional code of conduct, employment agreement, or oath of confidentiality.
Confidentiality is essential for the trust relationship between staff and community members.
Sharing sensitive details, even in private, violates the member's right to privacy and can cause profound personal or cultural harm if the information spreads.
What are 5 ways lateral violence is shown?
Gossiping, Backstabbing, bullying, name calling, put downs, intentionally excluding others, snide remarks, shaming, undermining position, threats etc.
A colleague is upset and yelling at you because they feel you did not do you part on a project. You feel defensive. How do you respond ethically to maintain a healthy relationship?
Before speaking, recognize that your colleague’s anger likely stems from stress or a different perspective on the project’s success.