Body Language
Someone is smiling, sitting up straight and making good eye contact. What emotion do you think this person is feeling?
Happy, content, joyful etc.
What is one question you could ask someone to get to know them better?
It is your first day on the job. You are working with one other person. How would you introduce yourself?
Telling them your name, asking their name, eye contact, shaking their hand (if appropriate) etc.
You are going for an interview with your (maybe) new boss. How would you introduce yourself?
Make eye contact, shake their hand, tell them your name
You are meeting someone for the first time. What would you say to them?
Answers will vary
Someone will not make eye contact, has a frown, and is hanging their head. They are not talking a lot and when they do talk, they talk very quietly. What emotion is this person probably feeling?
Sad, nervous, anxious
You are with a group of friends, and one person keeps getting left out of the games. No one in the group knows them very well. How could you be a good friend to them?
Answers may vary. Invite them into play the game, ask them about what they like, introduce yourself if you have not met etc.
Your coworker asks you for help, but you are in the middle of doing something else. What would you do or say?
I will help when I finish this. Could you give me a few minutes? I am unable to help right now but I would love to help you later.
Your usual job is to clean the tables after customers leave. Today is extra busy, so your boss asks you to help out by also taking out the trash. How would you respond?
Answers may vary. Being a team player is very important. If you know where to take the trash, you could communicate that you will complete that task once you have finished your current task. If you do not know where the trash goes, you may ask your boss to point you in the right direction.
You are going to be late to IKRON or to your new job. What would you do?
Answers will vary (Some version of letting someone know that you are going to be late. Perhaps apologizing for not making it in on time, or providing an explanation.)
Someone has their arms crossed, a frown and they are rolling their eyes. What might this person be feeling?
angry, frustrated, upset
Your friend is feeling sad because one of their family members passed away. What would you do, or what would you say?
Answers may vary. I'm sorry for your loss. Is there anything I can do to help? Spending time with them or asking them how they are doing.
It's your first day on the job, but your coworker has worked there for many years. Your job is to mop the floors, but you have run out of the soap you need. You do not know where to find more. How would you ask your coworker for help?
Answers may vary. Explain you do not know how to get more and ask respectfully for help; be patient if the coworker is working on something else and cannot help you right away.
Your boss asks if you are able to come work an extra day, but you know that you have a doctor's appointment and are unable to come in. How would you communicate this to your boss?
Explain respectfully that you have an appointment and that you are unavailable. IF you have another day free, you could offer to come in that day instead.
You go to the grocery store and you cannot find an item that you need. How would you use communication skills to find the item?
Answers may vary. Something along the lines of find and ask someone who works there.
Someone is jumping up and down, smiling and talking quickly and loudly. What might they be feeling?
Excitement, joy
Your friend invited you to go on a trip with their family. You want to go, but you feel nervous about being away from home. How might you communicate this to your friend?
If you decide you're nervous, but you still want to go, you could tell your friend that you are feeling a little anxious so they know why you are acting the way you are. Your friend might be able to help calm your nerves, but only if they know how you're feeling.
If you are feeling so nervous that you decide not to go, you could thank your friend for the opportunity and explain.
You have been working at your job for a long time. Someone new starts today and your boss asked you to show them around. How could you make your new coworker feel welcomed?
Ask if they have any questions, show them around, introduce yourself. If you have free time, ask them more questions to get to know them.
You want to ask your boss if you can have some time off because you are going on a trip with your family. How far in advance should you ask for this? And, how would you ask this?
Answers may vary. Good to ask at least a couple of weeks in advance. The earlier the better. Someone could ask this by communicating what dates they need off and understanding that if it is not far enough in advance, they may not be able to take that time off. Some jobs may require employees to request off using a certain procedure (writing it, emailing, asking within a specific time frame). Employees should follow that procedure.
Answers may vary. Apologizing, coming up with a plan to complete the task, explaining why you did not clean your room. Using a calm voice and a coping skill to avoid getting angry back.
Name some important body language to show someone that you are listening to what they are saying.
Making eye contact, sitting up straight, responding to what they are saying (nodding your head, responding with words etc.)
Explain to your friend the situation and apologize because you know the game is important to them.
If possible, you may save up money and buy them a new one. You may offer for them to have one of your games etc.
Your coworker is rolling their eyes at customers and ignoring their questions. You notice that this makes customers upset. How would you talk to your coworker about this?
Answers may vary...Do so respectfully. Could start by asking if they are feeling okay. A lot of times, people who are rude or mean are feeling sad or upset about something else. Ask how you can help.
If this continues to be a problem, and you have already talked to your coworker about their actions, you can talk with your boss.
You are having a hard time with a coworker because they are on their phone during the shift. You ALREADY tried talking to the coworker in a respectful way a couple of times. How would you communicate this issue to your boss?
Answers may vary. Speaking respectfully of the coworker while also explaining the issue will be important. Working to formulate a plan to support that coworker and encourage them to do their work.
You just found out you got offered a new, better, job, and have to tell your current job that you will be leaving. How should you do this?
2 weeks notice. Thank your boss for the opportunity to work there. Leave respectfully.
It is important to leave a job in a respectful way in case you want that employer to be a reference for you in the future.