Active Listening
What is "active listening?"
What is fully concentrating, understanding, responding, and remembering what is being said?
What is body language?
What is the use of physical behavior, expressions, and mannerisms to communication non-verbally?
Define "conflict resolution"
What is the process of resolving a dispute or disagreement?
What is a clear message?
What is a message that is concise and easily understood?
Define "assertiveness"
What is standing up for yourself while respecting others?
What is paraphrasing?
What is restating what the speaker has said in your own words?
What does a smile convey?
What is friendliness, happiness, or approval?
What is a compromise
What is each party giving up something to reach a mutually acceptable solution?
Why is tone important?
What is because it conveys the speaker’s attitude and emotions?
What is the difference between assertive and aggressive communication?
What is assertive communication respects both parties, while aggressive communication disregards others' rights?
Name a barrier to active listening.
What is distractions, preconceptions, or interrupting?
Define "personal space."
What is the physical distance maintained between people during communication?
Name a strategy for de-escalating a conflict
What is active listening, staying calm, or finding common ground?
Define "assertive communication"
What is expressing your thoughts, feelings, and needs directly and respectfully?
Give an example of setting a boundary
What is saying, "I need some time alone right now"?
Why is eye contact important?
What is showing that you are engaged and paying attention?
How can posture affect communication
What is showing openness, confidence, or defensiveness?
Why is it important to stay calm during a conflict?
What is to think clearly and communicate effectively?
Give an example of using "I" statements.
What is saying, "I feel upset when you interrupt me because it makes me feel unheard"?
Why is self-respect important in assertiveness?
What is it helps you communicate your needs and values confidently?
Give an example of reflecting feelings
What is saying, "It sounds like you're feeling frustrated because..."?
What is saying "I'm fine while frowning?
Describe a win-win solution
What is a solution that satisfies the needs of both parties?
How can you ensure your message is understood?
What is asking for feedback or clarification?
How can you say no assertively?
What is saying, "No, I can't help with that project right now"?