Listening Skills
Paying close attention to the speaker without interrupting.
What is active listening?
Using your eyes to show attention or respect.
What is eye contact?
Speaking in a way others can hear and understand you.
What is clear communication?
A calm way to express your needs during a disagreement.
What is assertiveness?
A quick way to send written messages from a phone.
What is texting?
This kind of question invites more than a yes/no answer.
What is an open-ended question?
These facial expressions show how someone feels without words.
What are emotions or feelings?
The speed and loudness of your voice is called this.
What is tone or volume?
Giving feedback that helps someone improve.
What is constructive criticism?
Using all caps in an email or message can look like this.
What is shouting?
This skill involves repeating what someone said in your own words.
What is paraphrasing?
Folding your arms might show this kind of attitude.
What is being closed off or defensive?
Avoiding these helps make your message clearer (like "um" or "like").
What are filler words?
Listening to someone during an argument shows this skill.
What is respect or empathy?
Checking your tone before sending a message helps avoid this.
What is miscommunication?
A physical cue that shows you're listening, like nodding.
What is nonverbal feedback?
This is when your body says something different from your words.
What is mixed messaging?
Good speakers think about this before talking.
What is their audience or message?
This kind of statement focuses on your feelings, not blame.
What is an “I” statement?
This kind of communication doesn’t include body language or voice.
What is written or digital communication?
The difference between hearing and listening is this.
What is understanding or focus?
The full-body signals we send while communicating.
What is body language?
Using too much of this can confuse your listener (like slang or complex terms)
What is jargon?
A disagreement that’s solved in a respectful way is called this.
What is conflict resolution?
A polite way to end a professional email.
What is a sign-off like “Best” or “Sincerely”?