Active Listening
A police officer pulls a woman over for speeding, he sees unidentified substances on the dash and arrested the woman without warning for DUI. What did the officer do wrong?
The officer didn't investigate the situation via asking the woman questions.
A firefighter pulls a woman out of a burning crash, he evaluates the woman and asks if she wants an ambulance, the woman says no but the firefighter notices her limping on her leg and a painful look on her face, what should he do?
An officer misgenders a woman during a wellness check and the woman becomes agitated. What should the officer do?
A corrections officer is explaining the rules and regulations of the facility, what communication should he use?
A police officer checks and does tests for a DUI when a person is suspected, this is an example of what?
Following protocol
A corrections officer has to break up a fight between inmates, he brings in 2 inmates for questioning. What question or questions should the officer ask?
How did the fights start? Who initiated the fight?
A police officer pulls over a man to inform him of a flat tire, how should he aproach?
calm, collected, and friendly to let the man know he isn't in any trouble.
A firefighter confronts a distraught family with agitation causing confrontation between the family and the firefighter. What did the firefighter do wrong?
A 911 dispatcher gets a call about an armed robbery and from a victim hiding in the closet, what should the dispatcher do?
Speak clearly and give directions to keep them safe.
Why is following protocol important for people who work in in corrections?
So that they can keep a stable environment within the facility.
A 911 dispatcher gets a call from someone who isn't mentally and plans to put themselves in danger, what should the dispatcher do?
Listen and ask the caller to seek help while reassuring them to not do anything dangerous
A police officer walks into a cafe and notices a tense and nervous husband with what looks like defensive wounds on his body with his wife, the wife is tightly grabbing her husbands forearm with a stern scowl on her face and bruised knuckles. What can you infer about the couple
There may be a domestic violence situation going on
A 911 dispatcher gets call about a fight between 2 men. What should the dispatcher tell the caller to do?
Try and separate the two if possible and if not get help from others.
Why do EMT's need to be able to speak clearly?
So that they can convey the correct information to the patient or coworkers to properly treat them.
Because he didn't follow protocol and the lives of other people are now at risk.
Why is active listening so important?
An EMT is called because a child fell on his head, the EMT sees him struggling to walk and is slurring his words. What can you diagnose the child with?
A concussion
An officer pulls over a man for running a red light, the officer asks for his identification but the man refuses to comply and instead becomes agitated and raises his voice. What should the officer NOT do?
Raise his voice back or escalate the situation further.
Why do police officers need to have clear speaking when reading Miranda rights?
So that the person getting arrested understands their rights and what they have a right to.
Why is it important for 911 dispatchers to follow protocol?
So they can be trained and prepared for any scenarios while ensuring the safety of the caller.
Why is active listening important when in law?
A corrections officer is called to break up a fight within a jail, what body language should he convey?
Stern and dominant during the situation minimize the chances of another fight.
A corrections officer gets into an argument with another prisoner, what should you do to de-escalate the situation?
Separate the 2 and see what started the argument.
A chief firefighter go's with his team to control a fire, once they get their the team has no idea what to do and the chief works alone, what is the chief doing wrong?
Not giving directions to his team causing confusing amongst them.
A police officer gets called for man who is for a suspected kidnapping to a house. When he gets their he sees a kid on the couch of his house and walks in without a warrant and no evidence of a kidnapping. If there was no kidnapping, what did the officer do wrong?
H didn't get a proper warrant to enter the house and invaded another persons privacy.