Communication Styles
This communication style expresses needs respectfully while also respecting others.
What is assertive communication?
This listening skill involves repeating back what someone said in your own words.
What is paraphrasing?
This tool involves stating your feelings using "I feel ___ when ___ because___"
What is an I-statement?
Facial expressions, posture, and gestures are examples of this type of communication.
What is nonverbal communication?
Healthy feedback focuses on behaviors, not this.
This style avoids conflict but often ignores personal needs.
What is passive communication?
Maintaining eye contact and nodding are examples of this type of listening behavior.
What is nonverbal engagement?
Before solving a conflict, both people should first do this to each other's perspectives
What is listen (or acknowledge feelings)?
Crossed arms and avoiding eye contact may signal this emotional state.
What is defensiveness (or discomfort)?
What is constructive feedback?
This style may involve blaming, yelling, or intimidating language.
What is aggressive communication?
Interrupting someone mid-sentence is a sign of poor _____.
What is active listening?
This step focuses on brainstorming solutions both people can accept.
What is compromise?
This percentage of communication is often said to be nonverbal.
What is 55%
When receiving feedback, it's helpful to do this instead of immediately defending yourself.
What is listen (pause/reflect)?
Saying, "It's fine, whatever you want," when you're actually upset is an example of this style.
What is passive communication?
Saying, "It sounds like you felt really frustrated," demonstrates this listening skill.
What is reflecting feelings?
Taking a short break during a heated argument to cool down is called this.
What is a timeout?
Rolling your eyes while saying "That's fine" sends this kind of message.
What is mixed message?
The "sandwich method" includes positive feedback, this, then another positive.
Constructive criticism?
This style uses "I" statements and clear boundaries without attacking the other person
What is assertive communication?
Active listening requires listening to understand rather than listening to do this.
What is respond (or defend/argue)?
The goal of healthy conflict resolution is not to "win," but to reach this
What is mutual understanding (or resolution/compromise)?
Matching your tone, words, and body language shows this communication quality.
What is congruence (agreement/harmony)?
Saying, "Can you give me an example?" when receiving feedback demonstrates this skill.
What is clarification (or seeking understanding)?