Communication Basics
What do we use to tell someone what we need?
Communication.
What should you do when someone is talking to you?
Listen.
Name one feeling.
Happy, sad, angry, worried, scared, excited, frustrated, calm, etc.
Is it okay to ask for help when you need it?
Yes!
What is one polite word we can use when asking for something?
Please.
Name one way you can communicate without talking.
Writing, pointing, gestures, facial expressions, texting, pictures, or using a communication device.
Is interrupting someone while they are talking a good listening skill?
No.
What can you say when you are feeling sad?
“I feel sad.”
What can you say when you need help?
“Can you help me, please?”
What can you say when someone gives you something?
“Thank you.”
True or False: Everyone communicates in exactly the same way.
False. People communicate in different ways.
What can you say to show someone you are listening?
“Okay,” “I understand,” “Tell me more,” or another appropriate response.
What can you do if you are angry and need time to calm down?
Take a break, use a coping skill, take deep breaths, or ask for space.
You don't understand an instruction. What can you say?
“Can you explain that again?”
If you don't want someone to touch you, what can you say?
“Please don't touch me.” or “I don't want to be touched.”
If you don't understand what someone says, what can you do?
Ask them to explain it again.
If you cannot hear someone, what can you say?
“Can you please repeat that?”
True or False: It is okay to tell someone how you feel respectfully.
True.
You are becoming overwhelmed in a crowded room. What could you communicate to staff?
“I need a break,” “I'm overwhelmed,” or “Can I go somewhere quiet?”
Someone asks you to do something you are uncomfortable doing. What can you say?
“No, thank you,” “I'm not comfortable with that,” or “I don't want to.”
Why is communication important?
It helps us express our needs, feelings, wants, and thoughts and understand other people.
Someone is explaining something, but you don't understand. What should you do instead of pretending you understand?
Ask questions or ask them to explain it differently.
Complete this sentence: “I feel ______ because ______.”
Any appropriate feeling and reason.
Example: “I feel frustrated because I don't understand.”
Name two people you might ask for help when you are having a difficult day.
Staff, therapist, family member, friend, doctor, peer support, caregiver, or another trusted person.
True or False: We should respect another person's “no,” even when we don't agree with them.
True.