FINAL JEOPARDY
This is a list of the five stages of the Communication Funnel
What is
1. Acknowledge Feelings
2. Encourage
3. Question
4. Inform
5. Direct
The four basic communication/personality styles.
What are Direct, Spirited, Systematic and Considerate?
The listening is making eye contact but the whole time the speaker is talking he is thinking about other things and just pretending to listen.
What is SUPERFICIAL listening?
A type of question that can be answered in one or very few words.
What is a closed question?
We both Win/We both Lose
What is Compromise?
This style enjoys working with people, but may avoid conflict and put other's needs before their own.
What is the CONSIDERATE communication style?
The whole time someone is speaking this listener is thinking of solutions for the speaker's issue.
What is the "fix-it" Listener?
A type of question used when trying to encourage some to talk openly and share as much information as possible.
What is an open question?
Help as a short term strategy when emotions are high or you need more time to get your thoughts together.
What is Avoid?
This style likes to take the lead and enjoys challenge, but may becoming overbearing and possibly discount feelings as unimportant.
What is the DIRECT communication style?
This listener interrupts the speaker with a related story and gears the focus of the conversation to himself.
What is the SELF-REFERENTIAL Listener?
****!!!DOUBLE JEOPARDY!!!****
In addition to the five W's and H, These are words often used when phrasing open questions.
What are "Explain", "Describe", Help me Understand", "Expound on", "Tell me"
In order for the other party to recognize that you are giving something up, this might be a better phrase than "It doesn't matter to me" when using the accommodate conflict strategy.
What is "That's not my preference, but I would be fine with that decision, if that's what you think is best."
This style is great at problem solving and makes fact-based decisions, but may become paralyzed with too many details and prolong the decision making process.
What is the SYSTEMATIC communication style?
****!!!DOUBLE JEOPARDY!!!****
Making eye contact, Nodding your head, titling your head and leaning forward
What are non-verbal affirmations that you are listening?
A possible way to rephrase the following closed question: "Do you like your job?"
What is "Please describe to me what you like about your job."
Use this strategy when the OUTCOME of the conflict is WAY more important than the relationship.
What is Compete.
These are the four elements of communication that are used when sending and receiving messages and identifying someone's communication style.
What are
1. verbal (Word Choice)
2. para-verbal (Tone, speed, volume)
3. body language (Gestures movement and posture
4. personal space (Bubble size and surroundings)
These are the stages of Active Listening.
What are
1. eye-contact (Face-Contact)
2. verbal ques (such as "uh hu")
3. non-verbal ques (head nods)
4. questions for clarification and to summarize.
Three reasons asking the right questions can be helpful.
What is
1. Clarify what the speaker is saying
2. Gain additional Insight
3. Get specific Information
This is the most time consuming conflict resolution approach but allows for a win/win result.
What is Collaboration?