Communication Skills
Anger Management
Assertiveness
What Would You Do?
Grab Bag
100

When doing this, it is helpful to look at the person, say exactly what you would like the person to do, why you want it, and how you feel.

Making a request

100
Name 3 coping skills for managing anger.
Relaxation, Time Out, Distraction, Silly Humor, Calming Self-Talk
100

What does being assertive mean?

Having confidence to share an opinion, idea, or desire. 

100

A coworker is cleaning the floor the wrong way and causing you to have to go and fix it every time. How could someone properly handle this situation using healthy communication?

Answer will vary

100

What is the ability to understand and show concern for another person's feelings?

Empathy

200

By nodding one's head, saying small comments such as "I understand," and using eye contact one is demonstrating what action?

Listening/paying attention

200

Having poor anger management skills can lead to what?

What is lower workplace productivity, conflict at work, or termination?

200
Name 3 verbal characteristics of passive communication.
• long rambling sentences • beat-around-the-bush • hesitant, filled with pauses • frequent throat clearing • apologize inappropriately in a soft unsteady voice • using phrases such as “if it wouldn’t be too much trouble…” • fill in words, e.g., “maybe” , “er”, “um”, “sort of” • voice often dull and monotonous • tone my be sing-song or whining • over-soft or over-warm • quiet often dropping away • frequent justifications, e.g., “I wouldn’t normally say anything” • apologies, e.g., “I’m terribly sorry to bother you..” • qualifiers, e.g., “Its only my opinion” or “I might be wrong” • self-dismissal, e.g., “It’s not important” or “It doesn’t really matter” • self put-downs, e.g., “I’m useless...hopeless” or “You know me...”
200

Two coworkers are fighting and arguing with each other in front of other customers. How could you properly handle this situation using healthy communication to each of them?

Answer will vary

200

Give an example of an assertive statement or an I statement. 

"I need to be away by 5 o'clock."

300

Listening and responding to others can reduce ______ in the workplace.

Conflict

300
One step in resolving conflict is to _________ that there is a conflict and agree on the nature of the conflict.
"acknowledge"
300

True or false: facts, opinions, and judgments are different. BONUS: 50 pts for an example of each.

True

300

Your boss is giving you very important directions for how to complete a new task that you're assigned to. How can you show them that you are listening intently?

Answers will vary

300

What is hearing, thinking about, and responding to another person's message?

Active listening

400

Name 3 examples of nonverbal communication. 

Rolling your eyes, crossing your arms, and nodding your head.

400

Why do we express anger?

It is a response intended to overcome an obstacle.

400

What is solving a disagreement in a way that satisfies both sides?

Conflict resolution

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