Verbal and Non-Verbal
When doing this, it is helpful to look at the person, say exactly what you would like the person to do, why you want it, and how you feel.
What is making a request/ asking someone if they can do something?
Name 3 coping skills for managing anger.
What is Relaxation, Time Out, Distraction, Silly Humor, Calming Self-Talk, Deep Breathing, Holding an Ice Pack?
Significant component in resolving conflict where both people get some parts of what they request.
What is compromise?
A friend asks you for money you don't have. Using assertive techniques, discuss your concerns with your friend.
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These are the three unhelpful styles of communication.
What are Aggressive
Passive-aggressive
Passive?
By nodding one's head, saying small comments such as "go on," and using eye contact one is demonstrating what action?
What is active listening?
Anger is a _______ emotion, often hiding other emotions that may be uncomfortable to feel.
What is secondary?
True or False: Yelling and cursing is a helpful way to communicate your needs to family and friends. (Bonus: why or why not?)
What is False?
A family member is angry that you lost their favorite shirt. Discuss how you would approach the situation. Share possible dialogue.
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Style of communication that involves "beating around the bush," giving people what they want, dismissing your own feelings, apologizing and playing it safe to avoid any confrontation.
What is passive communication?
One could use this type of response to resolve conflict in a helpful way by communicating emotions.
What is an I-Statement?
One step in resolving conflict is to _________ that there is a conflict and agree on the nature of the conflict.
What is acknowledge?
State of mind (emotion/feeling) necessary to engage in assertive communication.
What is calm?
A former friend that hurt your feelings has resurfaced and wants to hang out again. Discuss how you would approach the situation in a healthy way.
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Style of communication that involves disregarding other people's feelings and opinions, and dominating the conversation with humiliation, criticism, insults, and threats.
What is aggressive?
True or false: Posture is not important when communicating with others.
What is False?
True or false: Sarcasm is a healthy and useful way of handling anger and conflict.
What is False?
This needs to be done when you're not ready to try to use assertive communication after a disagreement.
What is... ask for a time out and revisit the conversation when both people are ready?
Everytime you forget to clean your room, a family member will throw away all of the items away that make your room look messy. Discuss a healthy way of approaching this family member and resolving this issue.
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Style of communication that involves not talking about the problem or solutions you're looking for, but finding a way to get back at the person for how they've wronged you to get the point across.
What is passive aggressive?
The 8 "body parts" involved in active listening.
What are... Eyes - looking at speaker
Ears - open to listening
Mouth - quiet
Hands and feet - still
Body - facing the speaker
Brain - thinking about what is being said
Heart - consider the speaker's feelings
Why do we express anger?
Response designed to overcome an obstacle
Socially acceptable
Gets results
Learned scripts from childhood
Empowers and energizes
This is how people feel/respond when they are recommended to use assertive communication instead of the types of communication they've always used.
Confused, upset, unwilling, or sometimes open to it
THIS IS IMPOSSIBLE
THIS DOES NOT WORK WITH MY FAMILY
HOW DOES ANYONE DO THIS?
I could maybe try that...
Your brother yells at you: YOU NEVER LISTEN TO ME OR GIVE ME WHAT I WANT. You consider this disrespectful, so you begin to feel angry. What helpful statement could you respond with?
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Common component in passive, passive agressive and aggressive communication.
They're all unhelpful and not the way to finding a good solution to problems.