Verbal and Non-Verbal
When doing this, it is helpful to look at the person, say exactly what you would like the person to do, why you want it, and how you feel.
when you are making a request.
What is work quality?
The high standard of work that an employee or team delivers consistently.
what is workplace expectations?
the formal and informal standards of performance, behavior, and professionalism that an employer sets for their staff to achieve company goals.
What would you do if a group of employees are gossiping?
Walk away.
Telling to stop
These are the three unhelpful styles of communication.
Yelling
talking over others
Interrupting
Avoiding communication
No eye contact
By nodding one's head, saying small comments such as "go on," and using eye contact one is demonstrating what action?
Active listening
What can you do to do high quality work?
Examine work for errors before submitting
Recognize and correct mistakes when working
Name 3 workplace expectations in EH
Positive Attitude
Good Attendance
Puntuality
Personal hygiene
Quality work
High Production
what can you do if you are feeling overwhelmed or burn out
Take a break
listen to your supervisor advise
prioritize task
engage in selfcare
What is body language?
Form of non verbal communications that include posture, gestures and facial expressions.
Name two forms of communication
Verbal
Non-verbal
body language
written
Name two things needed to deliver work quality and productivity
Check my work for mistakes
finish tasks on time
follow directions
Ask for help if I don't understand
True or False
A positive attitude can make the place better
True
what would you do if a client got hurt at the workshop?
Tell your Supervisor
Style of communication that involves disregarding other people's feelings and opinions, and dominating the conversation with humiliation, criticism, insults, and threats.
Agresive communication
True or false: Posture is not important when communicating with others. why?
False, it conveys non-verbal information about confidence, engagement, and authority, influencing how others perceive and react to you.
How can you boost your productivity?
minimize distractions
Focus on the task
be on time
List two ways how you can show positive attitude
Being flexible
Stop complaining
Being kind to others
What would you do if you are running late for work?
Call your supervisor/consuler
What is pasive-agresive communication?
Style of communication that involves not talking about the problem or solutions you're looking for, but finding a way to get back at the person for how they've wronged you to get the point across.
Name " body parts " involved in active listening.
What are... Eyes - looking at speaker
Ears - open to listening
Mouth - quiet
Hands and feet - still
Body - facing the speaker
Brain - thinking about what is being said
Heart - consider the speaker's feelings
True or false
Being organized helps you get more work done.
True
What is professionalism?
Professionalism in the workplace is a set of standards for appearance, behavior, and conduct that includes reliability, accountability, and respectful communication
what would you do during a fire drill?
Stay calm
Follow directions from your supervisor
Go to your assigned area
Is it ok to cross your arms while you are having a conversation? Why?
No, it shows defensiveness, closed-offness, or disagreement, but it can also be a comforting, self-soothing gesture, or a sign of coldness. The meaning depends heavily on context.