What is Communication
Communication as a Management Skill
Learning to Communicate
Types of Business Documents
Choosing the best method of communication
100
the act of exchanging information
What is communication
100
Managers who give clear guidance to their employees
What is give direction to the people who work for them
100
These are pieces of information acquired by observing rather than listening to other people
What is nonverbal cues
100
This document is used to communicate with people within the same company
What is memo's
100
This is the appropriate method to reprimand employees and resolve disputes
What is oral communication
200
Managers spend this much time communicating daily
What is 3/4 of their day
200
Good managers use their ability to communicate to get other people excited about their jobs
What is managers must be able to motivate people
200
This involves absorbing what another person is saying and responding to the person's concerns
What is active listening
200
This document is used mostly to contact customers and suppliers
What is business letters
200
This is best for communicating information of a general nature
What is Written communication
300
55% of communicating in the business world is done by
What is Listening
300
Effective communication is the key to convincing a customer to purchase a product or service
What is Managers must be able to convince customers to do business with them
300
Identifying the speaker's purpose, main ideas, tone, body language, responding to speaker with questions or comments are examples of
What is actively listening
300
This internal communication allows you to send and receive information all over the world at the same time
What is email
300
This is best for communicating directives, orders, and information about an important policy change
What is oral communication followed by written communication
400
22% of communicating in the business world is done by
What is speaking
400
Business managers interact with many people and must be able to understand their viewpoints
What is Managers must be able to absorb the ideas of others
400
A firm handshake, warm smile, and fidgeting are examples
What is nonverbal cues
400
This makes up 10% of whats in a corporate email box
What is spam
400
This is importing in communicating information of general nature
What is written communication
500
This can be used to inform, command, instruct, assess, influence, and persuade other people
What is communication
500
Managers often have ideas that others oppose
What is managers must be able to persuade other people
500
Employees spend this much time a day on average sifting through their email
What is 30 minutes
500
These documents provide a lot of information on a particular topic and provide managers with the information needed to make decisions
What is reports
500
This is best used for praising an employee for outstanding performance
What is Oral communication followed by written communication
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