Communication Process
Name the elements in the communication process
Sender, message, medium/channel, receiver, feedback and context
A communication barrier is anything that interferes or hinders the communication process.
What are the two forms of communication?
Verbal and non-verbal
Define the term 'context of communication.'
The context of communication refers to the circumstances within which communication takes place.
Define language register.
A style of speaking or writing used in a particular situation.
At what stage of the process does conceptualisation takes place?
At the beginning of the message.
Name at least three communication barriers that you learnt about.
Ambiguous message, inappropriate message format, inaccessible channel, language barrier, internal and external barriers
Define the two types of verbal communication.
Oral communication - communicating using the spoken word
Written communication - the written word
The context of communication has two aspects- situational and social.
Explain both
Situational - where the event takes place, what the event is about and why the event is taking place.
Social - who are participating in the event their relationship and the culture to which the participants belong.
Name two types of formal registers.
Consultative and frozen.
Provide three examples of a communication channel.
Television, radio, telephone.
Provide an example of inaccessible channel.
If the message is being sent by email and the recipient has no internet access then this would prevent the message from being received.
Give two examples of the two types of verbal communication.
Dialogue, debate, discussion, speeches
newspaper, emails, letters, blogs
Differentiate between interpersonal context and intrapersonal context.
Interpersonal Context - Communication that exist between two or more people.
Intrapersonal Context - This is communicating within yourself.
Name two types of informal registers.
Intimate and casual.
Define encoding.
This is when the message is put into a language form - verbal or non-verbal.
Differentiate between internal and external barriers.
Internal barriers are conditions peculiar to the receiver that may affect his/her ability to interpret the message.
External barriers are conditions outside of the receiver's control that will have a negative impact on the his/her ability to correctly interpret the message.
Give another name for non-verbal communication.
communicative behaviour
Name the six styles of interpersonal communication in the workplace.
controlling
egalitarian
structuring
dynamic
relinquishing
withdrawal
What are the four linguistic features.
Dialectal variation, attitudes to language, language registers and communicative behaviours
The Minister of Education Youth and Information has decided to make sixth form mandatory. She makes an announcement on the television.
a. Who is the sender?
b. Who are the receiver's of the message?
c. What medium is used for the message?
d. What channel does the sender use?
a. The Minster of Education Youth and Information.
b. The general public.
c. An oral announcement.
d. The television.
You sent an email inviting three international students to a zoom meeting. One student was from Trinidad, the second from Haiti and the last from Canada. You wrote the invitation message in Standard English. Only the Trinidadian and the Canadian students showed up.
a. Give two probable reasons for the Haitian not turning up.
a. language barrier
b. the message was ambiguous
Explain what is paralanguage.
The use of vocalics to add dimension and meaning to words / can be divided into three categories: how people speak, human sounds and interjections.
Match the context with the with the form of verbal communication.
Context
1. A parent wants to inform the school that she will not be able to pick up her daughter on time because she is caught in traffic.
2. A policeman has been invited to caution students on road crossing.
3. A librarian wants to remind students of the library rules.
Forms of verbal communication.
A. a written notice/poster
B. a skit
C. a written note
D. a telephone call
E. a short talk
1. D
2. E
3. A
How can emojis and 'lol' instead of 'LOL' be classified.
A. as vocal fillers
B. as artifacts
C. as interjections
D. as paralanguage
D. as paralanguage