Messages
The target of the message in the communication cycle
What is receiver?
The ability to understand another individuals feelings
What is empathy?
The usage of spoken and written words to communicate
What is verbal communication?
The fourth step of the communication cycle in which the receiver receives the sender's message
What is receiving?
The formal channel of communication used to request or provide information and/or apply to a job
What is business letters?
The individual or group sending a message
What is sender?
The exchange of thoughts, opinions, or information by speech, writing, or behavior
What is communication?
The usage of body language rather than words to communicate
What is nonverbal communication?
The third step in the communication cycle in which the sender selects a channel to deliver the message
What is transmitting?
The format in which letters are single-spaced, all parts left justified, one space between each paragraph, and no indentation
What is block business letter format?
The medium which carries the message from sender to receiver
What is channel?
The communication skill in which the listener is fully focused on the speaker
What is active listening?
The steps taken to successfully send and receive a message
What is communication cycle?
Anything which disrupts the communication cycle by preventing the receiver from receiving the message the way a sender intended
What is noise?
The format in which letters are single-spaced, all parts are left justified, one space between each paragraph and all paragraphs are indented.
What is semi-block business letter format?
The thought, idea, or opinion the sender wants conveyed
What is message?
The providing of support in a meaningful way to patients
What is coaching and feedback?
A patient-centered communication model in which the patient is viewed as a person
What is therapeutic communication?
The second step of the communication cycle in which the sender translates thoughts into verbal and nonverbal actions for the receiver
What is encoding?
The format in which a letter is single-spaced, has a date, closing and sender's name is at the center of the page, one space between each paragraph, and all other elements are justified
What is modified-block business letter format?
The act of talking to patients over the phone or on a video meeting
What is telehealth?
The first step of the communication cycle in which the sender generates information to be shared
What is thinking?
The sixth step in the communication cycle in which the receiver responds to the sender's message
What is feedback?
The fifth step of the communication cycle in which the receiver processes the message
What is decoding?