Ch. 13
A Team
What has goals, a task, and cohesiveness?
Choosing to share ideas, feelings or biographical information with another person
What is self-disclosure?
A type of approach used in confrontation stating personal needs in non-accusatory language
What is an I Statement?
When a communicator chooses the appropriate symbols to represent thoughts
What is encoding?
Selection, organization, interpretation
What are the steps of the perceptual process?
A hands-off approach to leading a group
What is laissez-faire leadership style?
The type of feedback style where a listener tells a speaker what to do
What is the Directive Feedback Style?
The conflict style where each party is only partially satisfied with the solution to a problem; each person gets something of what s/he wanted but also loses something
What is the compromising conflict style?
The ability to choose the appropriate communication style for the situation and the participants
What is adaptability?
Generalizations people make based on ideas about a group without making exceptions for individuals cases
What is stereotyping?
Elements in a group that involve chatting, joking, or asking members how they are doing
What are social elements?
The Feedback Style using content paraphrasing and relationship (emotional) paraphrasing
What is the Active Feedback Style?
The conflict style used by a person who enters a conflict to “win at any cost”
What is the competing conflict style?
The type of communication that occurs when a person mentally rehearses or reviews conversations or experiences
What is intrapersonal communication?
The value we place on self-concept
What is self-esteem?
The part of the team process outlining the working expectations for each team member.
What is a team contract?
The type of listening a person would use when listening to directions for how to get to the Shawnee Mall
What is informational listening?
The conflict style where a person gives in to the other person in order to maintain harmony
What is the accommodating conflict style?
A type of personal noise where a person is in one circumstance but distracted by thinking about another circumstance. For example, you are in a group meeting about your class project. However, you are thinking about an exam you need to study for another class. You have to ask people several times to repeat themselves because you are distracted.
What is self-centered noise?
When we create meaning for the behaviors of others
What is attribution?
The type of group presentation where each team member presents a prepared speech as part of a presentation with an introduction, body, conclusion, and transitions between speakers.
What is a symposium?
The type of listening where you analytically listen and evaluate what hear
What is Critical Listening?
The conflict style where parties use the problem-solving process to find the best solution for each of them
What is the collaborating conflict style?
A part of the communication process where one communicator gives a response to another communicator
What is feedback?
A skill where you objectively describe what you sensed, interpret what it meant to you, and then ask a question
What is perception checking?