What technology consists of the resources used by an organization to manage information that is needs to carry out its mission?
Information Technology
100
What is the grapevine?
An informal communication network that can spread throughout an organization.
100
How do words hold different meanings?
Words such as profit, increased output and return of investment which are positive meanings for managers but less positive for labor.
100
What are the do's of listening skills?
Stay active, focused, pay attention, ask questions, keep an open mind and assimilate information.
100
What is an executive support system?
It is a quick-reference, easy-access application of information systems especially designed for instant access by upper-level managers.
200
Name some devices used for electronic communication?
Computers, phones, fax machines and beepers.
200
What are the two types of grapevine communication?
Gossip and Cluster.
200
Why are problems present when employees of different ranks or statuses communicate?
A lower status employee may be reluctant to offer suggestions to the president of the company if they feel intimated by the rank of the president. The president of a company also may not pay attention to the suggestions or comments made by other employees in positions with less power.
200
What are the don'ts of listening skills?
Don't be passive, laid back, easily distracted, someone who asks no questions, have preconceptions, disregards information.
200
What does the ESS do?
It aids executive decisions and problems, it also uses many resources to accurately predict what the answer will be.
300
Why was Information Technology made?
In order to make manager's resources useful.
300
How is management by wandering effective?
It allows the manager to gain insight into how they can run their business more effectively and gain new ideas.
300
How does perception cause a barrier?
If an employee goes into a meeting with previous beliefs that the meeting is going to be negative then it is going to affect that employee's communication in the meeting in comparison to an employee who has a positive outlook on the meeting.
300
Why is it important to follow up with your employees?
It's important because employees should make sure that the message was received and understood.
300
What does the ESS use?
It uses a wide range of both internal information and external sources, such as industry reports, global economic forecasts, and reports on competitor's capabilities.
400
How has technology reshaped communication?
It has helped reshape how communication gets across the workforce.
400
What is nonverbal communication?
A type of communication depending or relying on facial expressions, body movements, physical contact and gestures.
400
Who reads and answers spam and routine emails and only passes along important emails to the manager? What is this a factor of?
The public email address is often controlled by the managers subordinate; Environmental factor.
400
Describe regulating information flow.
This helps to prevent from overload from occurring. Senders can do this by only sending a little information at a time.
400
Why do senior-level managers admire the ESS?
They believe that the system works efficiently and easily.
500
Who has changed the world of electronic communication?
Steve Jobs.
500
What is lack of credibility?
When someone withholds information that may be useful later and is no longer a reliable source of information. This person may not be perceived as knowledgable about the subject at hand.
500
What barrier does global expansion cause?
Global expansion of the company can create a language barrier.
500
What is the type of media used to convey a message is dependent on the situation?
Understanding the richness of different media; this is talked about because managers should avoid firing employees via email because it is something that should be addressed face to face.
500
How does the ESS system forecast situations?
It calculates as to what extent should the company be globalized in the years to come.