Communication Basics
Components
Barriers
Scenarios
Types of Reporting
100
What are the two main types of communication?
Verbal and nonverbal
100
What are the four main components of communication?
Sender, message, receiver, and feedback
100
Identify whether the barrier is personal, physical, cultural, or environmental: A male social worker wants to discuss hospice care with a Middle Eastern female patient.
Personal/cultural
100
A Latino patient is concerned about having a white doctor. What should the healthcare worker do?
Find a Latino healthcare worker who can verify the doctor's credentials
100
What are three ways information can be reported?
Electronically, orally, written
200
What should you do when a patient's nonverbal and verbal communication do not match?
Ask questions
200
A man says hello, and a woman smiles back. Which part of this interaction was the feedback?
The woman smiling
200
Identify whether the barrier is personal, physical, cultural, or environmental: A nurse attempts to explain discharge instructions to a patient in a noisy room.
Environmental
200
A Native American patient wants a medicine man to come and visit him. What should the healthcare worker do?
Allow the visit
200
Determine if the following is a form of Oral Reporting, Written Reporting, or Electronic Reporting: A nurse records the patient's vital signs on a computerized chart.
Electronic Reporting
300
Name three examples of non-verbal communication.
Eye contact, gestures, facial expressions, touch, etc.
300
When a patient asks a lot of questions and the doctor answers them, what component of communication are the questions?
The message
300
Identify whether the barrier is personal, physical, cultural, or environmental: An emergency room doctor is having trouble understanding his Spanish-speaking patient.
Cultural
300
When communicating with someone blind, what should you do?
Be very descriptive
300
What is the appropriate way to correct an error that you have written in a patient's chart?
Make a straight line through the mistake and record date and initial.
400
Name three examples of verbal communication.
Written, spoken/oral, tone of voice, etc.
400
When a patient yells at a therapist that they're in pain, what part of the communication process is the therapist?
The receiver
400
Identify whether the barrier is personal, physical, cultural, or environmental: An elderly patient in a wheelchair cannot access the pharmacist due to steps outside the building.
Physical/Environmental
400
What should you do to show that you are actively listening?
Summarize the patients questions and repeat them back to the patient
400
Determine if the following is a form of Oral Reporting, Written Reporting, or Electronic Reporting: The nurse tells her supervisor that the patient's temperature is elevated.
Oral Reporting
500
When a patient asks a lot of questions and the nurse actively listens this is displaying what?
A partnership
500
The dental hygienist tells her patient how to clean her dentures. The patient nods in understanding. Using the communication model, identify the sender, the receiver, the message and the feedback.
Sender - Dental hygienist Receiver - Patient Message - Telling how to clean Feedback - Nod
500
Identify whether the barrier is Personal, physical, cultural, or environmental: The doctor tells a patient she has "cholelithiasis."
Personal
500
When speaking to a hearing impaired patient, what should you do?
Face the patient and speak clearly
500
Determine if the following is a form of Oral Reporting, Written Reporting, or Electronic Reporting: The nurse writes down the vital signs on the flow chart in the patient's record.
Written Reporting
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