Communication Skills in Interpersonal Relationships
Interviewing
100
Appreciative
Discriminative
Comprehensive
Empathetic
Critical
These all represent . . .
What is Types of Listening
100
The attitudes, values, beliefs and customs that the majority of people in a society hold in common
What is Dominant Culture
100
People we know by name and talk with when the opportunity arises but with whoms our interactions are largely impersonal
What are Acquaintances
100
Revealing confidential or secret information about others as well as yourself
What is disclosure
100
The list of questions prepared to elicit relevant information from the person being interviewed
What is interview protocol
200
The process of focusing on what a speaker is saying regardless of the potential distractions of other competing stimuli
What is Attending
200
The psychological discomfort someone may feel when entering into a new culture
What is culture shock
200
Sharing Biographical data, personal ideas, and feelings that are unknown to the other person
What is Self Disclosure
200
Exercising personal control over confidental information in order to enchance autonomy or minimize vulnerability
What is Privacy Management
200
Broad based probes that call on the interviewee to provide perspective ideas, information, feelings or opinions as he or she answers the question.
What are Open Questions
300
A comforting statement ment to cheer up or comfort
What is a Supportive Message
300
A classification of people based on combinations of shared characteristics such as nationality, geographic origin, language, religion, and traditions
What is Ethnicity
300
The stratagy of choosing certain topics with which to satisfy one's dialectal tension and other topics for its opposite
What is Topical Segmentation
300
Change the Subject
Mask Feelings
Tell a white lie
What are strategies for maintaining privacy
300
Follow up questions designed to probe the answers given to primary questions
What are Secondary Questions
400
Experiencing an emotional response from imagining yourself in the place of another
What is Empathatic Responsiveness
400
Groups of people living in one culture but exhibiting communication that distinguishes them from the dominant culture
What is Co-Culture
400
The strategy of changing one's perspective about the level of tension
What is Reframing
400
Not expressing personal preferences or defending our rights because we fear the cost as are insecure in the relationship, have very low self esteme, or value the other person above yourself
What is Passive Behavior
400
A short well written letter experessing your interest in a particular job
What is a Cover Letter
500
Critically analyzing what you have heard to determine its truthfulness
What is Evaluation
500
The belief that one's own culture is superior to others
What is Ethnocentrisim
500
The strategy of compromising between the desires of the two partners
What is Neutralization
500
When the needs or ideas of one person are at odds with the needs or ideas of another
What is interpersonal conflict
500
Narrowly focused questions that require the respondent to give very brief answers