communications 1
Which of the following is NOT an appropriate issue to discuss with patients facing a life-threatening illness?
planning for friends needs
Which of the following best describes the major reason communication is of the utmost importance in the health care setting?
communication serves as the foundation for all patient care
What is a good way to show respect for a shy and quiet patient?
occasional silence or pauses
When communicating within the health profession, which would not be considered a technique to keep in mind?
patients should be encouraged to not verbalize their feelings
Facial expression is considered one of the most important and observed nonverbal communicators. Why is this?
each facet of the face send a non verbal message
Which of the following is an example of an Asian expression of pain?
general terms of relating the imbalance of the body
. Which of these traits are least likely to make a person vulnerable to burnout?
planner
. Who was the theorist who proposed the General Adaptation Syndrome (GAS) theory that adaptation to stress occurs in four stages?
hans selye
Which of the following is the highest level of the hierarchy of needs?
self actualization
Which of the following is the type of question that is frequently asked by individuals seeking a new physician and clinic?
Will the doctor listen to what I have to say?
Mrs. Love has just seen the physician and, as you walk her from the examining room, she says, “Dr. Med sure was short with me today.” You respond, “Did you get to spend all the time you needed?” Which of the following best describes the communication skill used in your response?
feedback
Criteria that may identify an illness as AIDS includes which of the following?
opportunistic infection
severe body wasting
tumors
Palliative care focuses on
relief of pain and stress
Which of the following is NOT a definition of a life-threatening illness?
any acute disease
Which of the following is a major fear of patients with a life-threatening illness?
pain and loss of independence
Which of the following is the most appropriate therapeutic action of the medical assistant when a patient is estranged from his family?
give the patient referral for a local support group
Which of the following is the founder of humanistic psychology and the creator of the hierarchy of needs?
abraham maslow
Which of the following is the most appropriate therapeutic response by the medical assistant to a patient with a life-threatening illness?
Capitalize on the patient’s strengths.
Build on the patient’s own culture and coping abilities.
Maintain hope.
Show continued care and concern.
Which of the following is NOT one of Kübler-Ross’s stages of grief?
demanding
. Which of the following takes place after the receiver has decoded the message sent by the sender?
concentration
Which of the following is a likely treatment for cancer?
radiation
chemotherapy
surgery
What can help prevent stress and panic associated with too much work?
planning and prioritizing
Which of the following best describes the interview technique used when asking the patient, “Are you still taking your medication?”
closed ended question
Which of the following best describes how the medical assistant should be positioned when communicating with a patient?
Maintain a close, but comfortable, position to observe her verbal and nonverbal cues.
Which of the following is NOT a true statement regarding patients with HIV/AIDS?
HIV least affects people who are relatively young