Effective Questioning
Ask with a specific yes or no answer in mind
Close-ended questions
Federal Communications Commission & prohibits everyone using the radios from: profanity, interference, illegal/personal business, etc.
Courtesy
A written account that communicates all available facts of an incident, situation, person, or event encountered by the correctional officer in a correctional setting
Report
Consists of writing down brief observations, or if it is an interview, quotes from people involved
Note-Taking
Encourage conversation & require interviewee to think, reflect, and provide their opinion and feelings
Open-ended questions
A circuit that suppresses the output of a radio receiver if the signal strength falls below a certain level
Squelch
Giving full attention to what is being said & taking time to understand the message without interrupting
Active Listening
At minimum, a report should answer....
who, what, where, when, how and why
The grouping of recorded information by date and time of occurrence
Chronologically
Ask to obtain a precise answer to an important fit or preference question by defining the range in which answers can be give. This format requires the questioner to rank a series of possible responses.
Forced-choice questions
What radio code is a system of verbal communication using the letters of the alphabet only
phonetic-alphabet
An authoritative statement used to direct, influence, or give orders to a person or group
This type of report is used for minor disciplinary violations to report in detail the counseling and corrective actions taken
Corrective Consultation (CC)
The grouping of recorded information into types of collection sources such as informants, victims, witnesses, suspects, and weapons.
Categorically
Avoid because they are framed in such a way as to produce a specific response from the person being questioned. The questioner uses language that suggest a particular answer.
Leading questions
What radio code combines numbers and letters of the alphabet
numeric-alpha codes
This body language project confidence, poise, and a professional demeanor
Command Presence
This type of report is used in many correctional facilities to report in detail any incidents involving inmates
Incident Report
There are five basic steps to follow when writing a corrections report:
1. Gather info 2. Record facts 3. Organize facts 4. Write the report 5. Evaluate the report
Combine close-ended and leading questions
Direct questions
While sending and receiving messages, ______ will continue to coordinate the up-to-the-minute statuses of all units.
Radio Base Station Operator
The exchange of ideas, messages, or information between two or more people through speaking, writing or body language
Interpersonal Communication
This report provides a detailed account of the facts surrounding an inmate's rule violation. This report sets in motion a series of events that make sure that the inmate receives due process
Disciplinary Report (DR)
Types of critical, basic information that you should record in your notes include:
who, what, where, when, how, why and action taken