Interpersonal Communication
being respectful when interacting with others and treating them in a dignified manner, regardless of their status, race, gender, appearanc, or behavior
What is Courtesy
three types of radio in corrections
What is the Handheld Radio, the Radio Base Station, the Mobile Radio
A conversation between a correctional officer and an interviewee (inmate, visitor) with the goal of obtaining factual information
What is Interview
Incident Report, Corrective Consultation, Disciplinary Report, Use of Force Report, Counts Form, Special Watch Form, and Equipment Check Form
What is Types of Reports
The checking of a report to ensure that all words are spelled correctly, punctuation is used accuratel, appropriate words are capitalize, and proper grammar is used.
What is Proofreading
the exchange of ideas, messages, or information between two or more people through speaking, writing, or body language
What is Interpersonal Communication?
FCC is the abbreviation of what
What is Federal Communications Commission
A permanent oral or written record of a person’s account of the event
What is a Statement
Grouping of recorded information into types of collection sources such as informants, victims, witnesses, suspects, weapons, rule violation, evidence, and crime element vs Grouping of recorded information by date and time of occurrence
Categorically vs Chronologically
Language used by a particular trade or profession that are not commonly understood by the general public
What is Jargon
Maintaining eye contact, keeping an open mind, identifying key words that should alert you, asking questions for clarification or more information
What is the Elements of Active Listening?
Radio Codes
What is Signals, Phonetic-Alphabet, 10 or Numeric Codes, Numeric-Alpha Codes
Ask with a specific yes or no answer in mind. Ex. “Have you read your rules and regulation?” Answer: “Yes” or “No”
What is a Closed-Ended Question
Gather information, Record facts, Organize facts, Write the Report, Evaluate the Report
What is The Five Basic Steps of Writing a Report
When I entered Bravo dormitory. inmate west, was having a Medical Emergency.
What is When I entered Bravo dormitory, Inmate West was having a medical emergency.
Sweating, clenched fists, arms down by the side, crossed arm and legs, avoiding eye contact, direct eye contact, frowning, or smiling
What is examples of Nonverbal Communication
Circuit that suppresses the output of a radio receiver if the signal strength falls below a certain level
What is Squelch
”You removed the packet of candy from the canteen?” “How many inmates were present when you hit Inmate Jones on the head?” ”What happened next?” “Did you take the inmate’s shoes?”
What is Leading Questions, Forced-Choiced Questions, Open-Ended Question, Direct Questions
What should a report answer
What is Who, What, Where, When, How, and Why
Factual, Concise, Accurate, Clear, Grammatically and structurally Correct in Standard English, Legible, Timely, Complete
What is The Tips for Effective Report Writing
Body language that projects confidence, poise, and a professional demeano.
What is Command Presence
Who prohibits everyone using radios from transmitting non-essential or excessive signals, using profanity, willfully damaging radios, and using radio communications systems for illegal or per business
What is the Federal Communications Commission
Perspiration, flushed or pale skin, dry mouth, and an increased pulse rate or observable change in breathing rate
What is Physical Signs of Deception
Shows how something is related to another word or phrase and shows space, time, or logical relationship of an object to the rest of the sentence- above, near, at, by, after, with, from
What is Preposition
“Did you hear the inmate talk about starting the riot?” Answer: “Yes”. The interviewer asked an _______ question.
What is a Leading Question