BASICS
sender, reciever, message
What are the 3 elements of communiucation
one to one or one to group report of information before leaving
What is the end of shift report?
assistive devices, glasses, special lighting, face to face
What are things to help in communicating with a visually impaired person?
assessment, nursing diagnosis,goals, intervention, and evaluation
What are the steps of the nursing process?
Information (data) I can observe
What is objective data?
hear message, show interest, do not interrupt, seek clarification, reduce dostractions
signs of a good listener
Identify facility, unit, person and title
What is the proper way to answer the telephone?
heraring aide, communiucation board, lip reading, reduce distracting noise, sign language
What are things used to communicate with the hearing impaired?
Document ensures patient continuity of care
What is the nursing/interdisciplenary care plan?
Information (data) I get from the patient
What is subjective data?
posture, appearance, eye contact, gestures, expressions, touch
what is non verbal communications
Document used by CNA's and recorded on every shift
What is the ADL record?
memory loss, disorientation in new places, trouble with decision making, difficulty focusing
What are characteristics of cognitive impairment?
Occurence is neither good or bad. It is neutral
What is conflict?
80% of all communucation
What is non ver?verbal communication?
fast talking, avoiding eye contact, physical distance, changing subject, giving advice, belittling, slang, disability
What are barriers to communication
Vebal exchange of information vs written exchange
What is reporting?
tailor communication to ability, gain attention, explain actions, maintain a routine, know patient likes,dislikes
What are methods to overcome communication difficulty with the cognitively impaired?
stay calm, use I mesages, speak in private, listen to others, be open to solution, seek 3rd party intevention
What are strategies to manage conflict?
Document requires all facilities to have a written policy on how to maintain privacy of protected medical information
What is HIPAA?
sight, hearing, touching, smelling
What senses are used in communication
Prohibits exchange of medical information except to persons involve in direct care
Parkinson's, Alzheimer's, stroke, traumatic brain injury, alcoholism or drug toxicity, depression, delirium
What are causes of cognitive impairment?
identfy the problem, list alternatives to solution, list pro, cons to alternative solutions, mutual solution, evaluate solution
What are the steps to critical thinking when dealing with conflict?
What is social media?