Google 1
What is Google Classroom?
A free web service developed by Google for remote/e-learning, similar to Brightspace.
What email clients are supported by the IT Service Desk?
Gmail, Outlook, Mozilla Thunderbird, Apple Mail, etc.
Setting up nonGoogle applications is not guaranteed to work.
What credentials does Wordpress use?
SSO
What is the highest-grossing film of all time?
Avatar
When are email accounts created for faculty/staff and students?
Faculty/staff - when they are officially hired and 1-2 business days after all their paperwork is done with HR and they have created their e-Campus account.
Students - 1 to 2 business days after their e-Campus account is created and they have paid their enrollment deposit.
Who can change ETAL account passwords?
FT Staff
What is a listserv?
A listserv can send emails to many people at once and does not have email limits like normal Gmail accounts do.
What is Wordpress?
Wordpress is an open-source content management system that makes it efficient to build and maintain websites for all our institutional needs.
Originally, Amazon only sold what kind of product?
Books
What causes a URI email to be disabled and how would you resolve this issue?
URI email accounts get disabled when the account is inactive for 6 months or if Google detects that the account is sending spam.
Solution - Password change for the account
How do you download Google Drive files to your computer?
File > Download as (select which file type you would like to convert this to)
Who painted the Mona Lisa ?
Leonardo da Vinci
How much space is available to students, faculty, and staff on Google Drive?
Google Drive has unlimited space for all members of URI.
If an alumnus who graduated before 2010 is trying to register for a URI email, how would they do so?
They have to fill out a form on the URI alumni website and an email will be created using their existing e-Campus username.
Sometimes when a user signs in to the Office Portal with their URI email, there are no applications listed and the home screen is empty. What could be the cause of this issue and what steps would you take to try and resolve it?
The user has misconfigured licenses (whether they have none at all or only some). In order to fix this issue, the consultant would have to make a ticket.
How does someone obtain a Listserv license?
Fill out the Listserv Request application at https://web.uri.edu/its/listserv-owner-instructions/
After how many personal fouls is a player ejected from an NBA game?
6
Can you forward a URI account to an external email account? If so, how and who can do this?
1. Yes, everyone has the ability to forward.
2. Settings > Forwarding and POP/IMAP
List all of the different types of email accounts at URI supported by the ITSD and the differences between them.
@my.uri.edu - old domain for students
@uri.edu - current domain for students/staff faculty
@etal.uri.edu - departmental domain
Give six examples of applications within the Office Portal.
Word, PowerPoint, Excel, OneNote, Teams, Zoom, Cherwell, Techsmith Knowmia, Top Hat, AIMS Parking, Brightspace, Webex, Starfish
What website would you go to in order to manage a listserv?
In the United Kingdom, what is the day after Christmas Day called?
Boxing Day