Communications and Collaboration (Level 1) HAM

G-Suite

100

(GS1)What is Google Classroom? What is GAFE? Is there a difference between the Google applications that professors and students have on the @uri.edu email?

1. A free web service developed by Google for e-learning (similar to Brightspace)
2. Google Apps For Learning
3. No, anyone with an @uri.edu account would have same apps

100

(GS2)When is an email account created for faculty/staff? For students?

1. Faculty/Staff - when they are officially hired and 1-2 business days after all of their paperwork is done with HR and they have created their e-Campus account.
2. Students - 1 to 2 business days after their e-Campus account is created and they have paid their enrollment deposit.

100

(GS3)Explain what causes a URI email account to be disabled. How do we solve this?

A URI email account gets disabled when the account has been inactive for 6 months or if Google has detected that the account is sending spam. The solution for this is doing a password change for the account.

100

(GS4)Can you forward a URI account to an external email account and vice versa? How can you set up the @uri.edu account to import mail from @my.uri.edu?

1. Yes, everyone now has the ability to forward (all email accounts).
2. You can access this by going to Settings, there will be a tab at the top that says Forwarding and POP/IMAP.
   1. Settings > All Settings > Forwarding and POP/IMAP

100

(GS5)Who can change passwords for an ETAL account?

FT Staff

G-Suite

100

(GS6)What email clients are supported by the IT Service Desk?

Gmail and other email applications such as MS Outlook and Mozilla Thunderbird. However, setting up non-Google applications is not guaranteed to work.

100

(GS7)If an alumnus who graduated before 2010 is trying to register for a URI email, how would they do so?

1. They have to fill out the form on the URI alumni website and an email will be created using their existing e-Campus username.
2. URI Alumni Engagement - Your Rhody Email Account → URI Email - Information Technology Services → Alumni Class of 2002 and Before

100

(GS8)How do you download files from Google Drive to your computer?

File → Download as (select which file type you would like to convert this to)

100

(GS9)Show how to upload files from a computer to Google Drive.

Go to Drive > New > File upload

100

(GS12)Where can you see a list of Contacts?

contacts.google.com

G-Suite

100

(GS13)Demonstrate how to add a new Contact.

Create Contact button

100

(GS14)How much space on Google Drive is available to students? Faculty/Staff?

Google Drive has unlimited space for all members of URI

100

(GS15)What are Shared Drives? What were they previously called? Demonstrate how to set up a shared drive.

a.Shared Drives used to be Team Drives. Google shared drives are spaces where teams can easily store, search, and access their team's files anywhere, from any device. Shared drive files belong to the team instead of an individual.

b.Go to Drive → Shared Drives → Create

100

(GS16)What is Google Hangouts?

Google Hangouts is a form of messaging through Google to Google contacts, including video chatting.

100

(GS17)What URI email accounts have access to Google Hangouts?

Hangouts are included in both student and faculty accounts.

G-Suite/Listserv

100

(GS18)List all of the different types of email accounts at URI supported by the ITSD. What are the differences between them?

1. @my.uri.edu → old domain for students (Freshmen in Fall 2020 are the first to not receive @my.uri.edu), unlimited storage
2. @uri.edu → current domain for students/ staff faculty, can forward, unlimited storage
3. @etal.uri.edu → departmental

100

(LS1)What is a Listserv? Demonstrate how someone would obtain one.

1. A listserv can send emails to many people at once, and do not have email limits like normal gmail accounts do
2. Fill the Listserv Request application at https://web.uri.edu/its/listserv-owner-instructions/

100

(LS2)How do you join a listserv?

1. For public: go to listserv.uri.edu, select listserv >> subscribe or unsubscribe >> enter information and hit subscribe
2. For private: Send an email to [e-mail] with the following body text: SUBscribe listname your_name

100

(LS3)What website would you go to in order to manage a listserv?

listserv.uri.edu/cgi-bin/wa?LOGON / listserv.uri.edu

100

(LS4)Where do you find information on how to use Listservs?

http://web.uri.edu/its/listserv-users-guide/ & https://web.uri.edu/its/listserv-owner-instructions/

Office 365

100

(O1)What is the URL for the office portal?

Portal.office.com

100

(O2)If the user puts their email address into the application and it asks which account they want to use, Personal/Home or Work/Organizational, what is the difference and which should they choose?

1. Personal/Home would be an account the user made with that email separate from the URI Microsoft subscription (most of the time it was before URI gave Microsoft Office to all active students/staff/faculty)
2. Work/Organizational would be their URI Microsoft subscription (that goes to all active student/staff/faculty)
3. They should choose Work/Organizational 

100

(O3)Why might Emeriti or Affiliate members not have access to specific applications in the Office portal? What steps could be taken if the user needs access to an application that they do not have?

1. Emeriti do not have access to most Office applications since their accounts are personally made to be given access to specific applications and not everything available. 

2. A ticket would need to be created for the user and specify which application they need access to and for what reason.

100

(O4)Sometimes when a user signs into the Office Portal with their URI email, there are no applications listed and the home screen is empty. What could be the cause of this issue and what steps would you take to try and resolve it?

The user has misconfigured licenses (whether they have none at all or only some). In order to fix this issue, the consultant would have to make a ticket.

100

(O5)Give six examples of applications within the Office Portal.

Word, Powerpoint, Excel, Zoom, Webex, Cherwell, AIMS parking, Qualtrics, TopHat, etc.