G-Suite
(G1)How do you import contacts into Google Contacts, or export Google Contacts?
(G3)What is Google File Stream? Demonstrate how to install Google File Stream.
a. The desktop application for accessing your Google Drive.
b.
(G8)Occasionally, after a student’s disabled email account is re-enabled, the user may find they are not receiving new mail, but they are able to send. What could be the issue, and demonstrate how to fix it.
Sign in to the account, go to Settings, go to Forwarding/POP and IMAP, check if mail is forwarded to an external account. Remove any unfamiliar accounts.
(G13)What option does Google Suite provide to sync Google Emails to Outlook? How is this useful?
a.Google provides the G Suite Sync for MS Outlook application. To find it, Google for it.
b.The application goes through the entire process of importing their Google account into Outlook and migrating all of their data. Saves everyone the headache of setting up the account manually.
(L1)How do you add or remove an owner on a listserv?
→ sign in → list management → list configuration → manual list configuration → select list → on the list header add text saying “owner= emailaddress”
(G2A)Demonstrate how to create a new contact group label.
(G4)A user has Google File Stream, however it has stopped working and they no longer see their documents from their Drive in File Explorer/Finder. How would you solve this problem?
In the event that their Google File Stream is no longer syncing, you can try logging out and back into the File Stream application or uninstalling & reinstalling the entire application. If you decide to uninstall the application, check their Google Drive to verify that their latest documents are saved before you uninstall the app.
(G9)What can be done about a user with 2-Step Verification on and no access to the phone listed?
Create a ticket for the user and assign it to ITS Infrastructure Server. They will be able to turn off 2-step verification for the user’s account.
(L2)How do you find the owner of any listserv (as in another listserv)?
(G2B)Demonstrate how to add contacts to a group label.
(G5)If an app or feature is disabled can they be enabled?
For the most part anything that is currently disabled will not be enabled due to security reasons or due to the admins decisions
(G10)What are POP and IMAP? Explain the differences between the two.
(G15)How might you confirm whether or not an email address is an alias?
Check if the user’s eCampus username is the same as everything before the @ symbol. If not, it is an alias.
(L3)What happens when a ListServ owner retires? How should we go about changing the password for the listserv if they are not around?
(G2C)Demonstrate how to remove contacts from a group label.
(G6)A user is trying to log into their URI Gmail account for the first time on their computer, but when they go to gmail.com, rather than a space for their email and password, they only see a password field, and the email address is already filled in. How do they log into an additional account? Explain, as you would to a user, how Google manages email accounts in a browser in terms of adding/removing accounts to sign into.
a.The browser is only seeing their current account, all they need to do is click “use another account” or “add account”
b.In Chrome, Google will remember every account that logs in. To manage you would need to go to the “Choose an account” page and select either add or remove an account.
(G11)Demonstrate how to enable/disable POP and IMAP in a Gmail account and explain when someone may need to do this.
(G16)If the address is an alias, and a user is confused and has always used only this email, describe -- as you would to them -- what it is and what their default, official URI email address is.
Every Faculty/Staff/Student will have an email account created when they make an e-Campus account, and the username will be the same as the e-Campus username. The alias addresses are a way to have an @uri.edu email address with something other than an e-Campus username.
(L4)Where can you find listserv commands?
(G2D)What could Contact groups be used for?
This could be used to organize groups of people you frequently email such as work groups or social groups that you want to be able to email quickly for different purposes.
(G7)Does changing the password for a Google account change any other passwords?
If a TL or FT Staff resets the password, the only password changed is the Gmail password. If the user goes through password.uri.edu then it’ll change the password for everything but e-Campus.
(G12)If the default email app is not allowing the email to log in, what other options could you recommend to the user?
Download the Gmail app for their device or use Chrome to access Gmail.
(G17)Can you sign into gmail using an alias username?
No
(RC1)What is Rhody Connect?
Official mobile app of the University of Rhode Island.