Chapter 6: Working with Diversity in the Small Group
One example of diversity in a group.
What is age, race and ethnic, gender, or physical ability?
Process where ideas are criticized, corrected, and combined.
What is convergent thinking?
Finding an issue and using knowledge and tools to fix it.
What is Problem Solving?
Being attentive and listening carefully in your group.
What is active listening?
A person who helps a group attain its goal.
What is a leader?
True or False? surface-level diversity and a person's internal characteristics are not immediately visible.
What is False?
The generation, application, combination, and extension of new ideas.
What is creativity?
How hard the problem is, how much people care, how much they know about it, and how important it is to them
What makes problems different?
The process of group members coming up with as many ideas as possible without judging each other.
What is Brainstorming?
A leader has information, knowledge, and/or skills needed and valued by the group.
What is expert power?
Fostering understanding and culture among group members needs these two specific strategies.
What is encouraging active listening, and promoting respectful discussion?
Thinking about what is going well instead of just focusing on a problem that needs to be solved.
What is appreciative inquiry?
To figure out what the problem is before trying to fix it
What is one of the P-MOPS steps?
Some people in a group might not feel heard or don’t talk as much as others, so group members give them time to talk and do their part
What is encouraging participation?
Consists of planning meetings, keeping members informed, and managing group communication.
What are administrative duties?
Disagreements can be turned into opportunities for growth and collaboration within a group through these ways of resolving conflict.
What is to remind group members of shared objectives, and encourage collaborative problem solving?
The principle that evidence needs to support a logical argument.
What is the second principle of critical thinking?
Something bad that's happening, something better we want to happen, and the obstacles getting in our way
What are 3 parts to a problem?
The three types of conflict that occur in a group.
What is task, procedural, and relational conflict?
Functioning as a coordinator rather than a dictator.
What is one way of establishing trust?
Regardless of ones background or status, teams can ensure these equitable and fair decision-making processes.
What is rotating decision-making roles, and actively seeking input from all members?
A technique that stimulates thinking in metaphors and analogies.
What is synectics?
Give groups a clear path/instructions to follow
What is P-MOPS/Problems?
The decision-making problem when group members value agreement so much that they avoid conflict and fail to think critically about other options.
What is groupthink?
The behaviors that keep leaders to the highest standards.
What are ethical guidelines?