Chapter 1 + 2
Which type of communication involves the exchange of messages between two people?
Interpersonal
What are three evaluations we make on a daily basis?
How we interact with others, the work we complete, ourselves and specific abilities and limitations
What is the main role of nonverbal communication?
Nonverbal is the primary method of communication and helps us to express ourselves through body language, touch, eye contact, ect.
What are the three types of conflict styles?
Competitive, cooperative, and avoidant
Name a Type of Listening Style
People, Action, Content, Time
What is attending?
The process to select what information you want to pay attention to or focus on
How early to kids start learning language?
Age 2 - recognize and speak 200 words, age 3 - recognize and speak 2,000, age 4 - recognize and speak 4,000 words
What are the four types of listening styles?
People-oriented, Action-oriented, Content-oriented, time-oriented
What is the difference between individualism vs. collectivism?
In an individualistic culture, you can do what you want and follow your passions, while in a collectivistic culture, you should do what benefits the group
What are the three types of conflict styles?
Competitive, cooperative, and avoidant
Communication is beneficial to avoiding what?
Stress, anxiety, depression, cancer, common cold, and coronary problems
What are the three components of self-concept?
Self-image, Self-esteem, Ideal self.
What are the types of non-verbal communication gestures?
Emblems, Illustrators, Affect Displays, Regulators
What are some various forms of co-cultures?
Some various forms of co-cultures are regional, economic, social, religious, ethnic
Conversations can be sorted into 4 distinct types, what are they?
Dialogue, discourse, debate, diatribe
What are the three stages of the perception process?
The three stages of the perception process are attending, organizing, and interpreting
What are the four types of listening styles?
The four types of listening styles are people-oriented, action-oriented, content-oriented, and time-oriented
What are the five types of nonverbal communication?
Kinesics, Vocalics, Proxemics, Aptics, chronemics
Cultural intelligence is based on 4 distinct factors, what are they?
Cognitive, metacognitive, motivational, behavioral dimensions
What are the four stages of relationship development?
Initiating, experimenting, intensifying, and integrating
What are connotative definitions?
The emotions or associations a person makes when exposed to a symbol
What is jargon?
The specialized or technical language of a specific group or profession that may not be understood by outsiders
What are the Six Functions of Nonverbal Communication?
Complementing, substituting, contradicting, accenting, repeating, and regulating
What is the definition of cultural intelligence?
Individual’s capability to function effectively in situations characterized by cultural diversity
What are the 7 models of listening?
Hearing, understanding, remembering, interpreting, evaluating, and responding