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100

This is drawing a conclusion based on the available evidence plus previous knowledge and experience.

What is an inference? 

100

This is what Joy claims is the problem with blaming other people.

What is it gives other people control of our own lives?

200

This is what it means when Joy says more people die at 9 a.m. on Monday mornings than any other time.

What is people would rather die than go to work because of the anticipation of stress?

200

This is how you know George's outlook as permanently changed.

What is George will continue riding the bus for the positive environment?

300

These are the 3 themes of The Energy Bus.

What are the power of purpose, power of love, and the power of positivity? 

300

This is the Great Golf Shot Theory.

What is remembering the great moment from a day rather than the negative?

300

This is how George's attitude changes over the course of the book.

What is from negative to positive? 

300

These are the changes that occur in George's team.

What are they were angry and unmotivated, but now they work late? 

400

This is George's vision.

What is getting in shape, improving his relationship with his family and increase work performance?

400

These are the problems that arise for George at work because of his previous outlook on life.

What are employees don't respect or trust him?
400

This is a statement that summarizes The Energy Bus.

What is you can change your own and others' lives with positive energy? 

400

This is how you know George is leading with heart.

What is the team is willing wot work late to get the product launch ready?
500

This is email etiquette.

What are the expected standards that people use when communicating via email?

500

These are the 4 main parts of an email.

What are friendly greeting, introduction, email body and closing?

500

These are the tips for writing a professional email.

What are using appropriate tone, don't demand, avoid texting etiquette, use simple and classic fonts, use proper punctuation, avoid using humor, call out attachments, do a final proofread, leave "to" empty until the end, and remember emails live forever?

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