Category 1
This is drawing a conclusion based on the available evidence plus previous knowledge and experience.
What is an inference?
This is what Joy claims is the problem with blaming other people.
What is it gives other people control of our own lives?
These are using the words around an unknown word to try to figure out the meaning.
What are context clues?
What is a W-4?
This is the amount of money subtracted from your paycheck and given to the IRS as part or all of your income tax.
What is withholding?
In The Energy Bus, this is why George had to ride the bus.
What is a flat tire and no one to drive him to work?
This is what it means when Joy says more people die at 9 a.m. on Monday mornings than any other time.
What is people would rather die than go to work?
This is how you know George's outlook as permanently changed.
What is George will continue riding the bus for the positive environment?
This is the importance of reading and following directions.
What is to make as few mistakes as possible?
This is a book that helps its readers understand or do something.
What is a technical manual?
These are the 3 themes of The Energy Bus.
What are the power of purpose, power of love, and the power of positivity?
This is the Great Golf Shot Theory.
What is remembering the great moment from a day rather than the negative?
This is how George's attitude changes over the course of the book.
What is from negative to positive?
These are the changes that occur in George's team.
What are they were angry and unmotivated, but now they work late?
This is how George knows his marriage is back on track.
What is his wife says "I don't know where you've been, but I'm glad you're back"?
This is George's vision.
What is getting in shape, improving his relationship with his family and increase work performance?
These are the problems that arise for George at work because of his previous outlook on life.
This is a statement that summarizes The Energy Bus.
What is you can change your own and others' lives with positive energy?
This is how you know George is leading with heart.
These are the 2 reasons companies have safety rules.
What are to protect employees from injury and prevent damage to equipment?
This is a spreadsheet.
What is a computer program used to process numbers?
This is what you should do on the phone with a customer even if they are unpleasant.
What is always listen carefully and remain friendly?
This is email etiquette.
What are the expected standards that people use when communicating via email?
These are the 4 main parts of an email.
What are friendly greeting, introduction, email body and closing?
These are the tips for writing a professional email.
What are using appropriate tone, don't demand, avoid texting etiquette, use simple and classic fonts, use proper punctuation, avoid using humor, call out attachments, do a final proofread, leave "to" empty until the end, and remember emails live forever?