Communications Systems Components
Areas where mobile or portable radios cannot communicate with a repeater or each other is known as?
Radio Dead Spots
Who regulates all radio and television communication in the United States?
The FCC - Federal Communication Commission
This type of question is meant to elicit a specific answer, also known as a direct question?
A close-ended question
What is the system of beliefs, attitudes, and behaviors that are learned and shared by members of a group?
Culture
What are 3 types of information gathering the dispatcher will try to elicit?
Exact location of the patient/patients
Telephone number of the caller
Why EMS was called
Information about the patients condition
Details about the location
Information about the situation
The most basic type of radio system, in which all radio transmissions occur on the same frequency is known as what type of system?
Simplex
What does the "P" stand for in regards to the International Radiotelephony Phonetic Alphabet?
Papa
What can be described as putting yourself in the patients position and attempting to understand their feelings and perspective?
Empathy
What is an understanding of the predominant cultures that exist in the geographic area in which you provide patient care?
Cultural Competence
What type of dispatch do most EMS systems use?
CAD- Computer assisted dispatch
What type of radios are the most powerful radios in the communications system with a fixed location and a transmitter output power of up to 275 watts?
Base station radios
Repeating information back to ensure accuracy is known as what?
Parroting
This involves using specific strategies to encourage the patient to express ideas and feelings?
Therapeutic Communication
What is the belief that one's own culture or ethnic group is inherently superior to other's, or that one's own cultural viewpoint is always "right" and the viewpoints of others are "wrong"?
Ethnocentrism
What operational practice was developed by the U.S. Air Force and airline industry that is designed to enhance communication and teamwork and reduce preventable errors?
Crew Resource Management (CRM)
These type of radio signals allow multiple uses to share frequencies and repeaters?
Encoded radio signals - The encoding specifies which repeater will "open" to receive and retransmit the signal
The [ ] is a planned pause before the beginning of a procedure that improves safety and communication among all personnel and helps prevent human errors while allowing time for everyone to silently review important aspects of the procedure with minimal distraction, ensure all preparation and equipment is in place, and confirm the correct procedure is being performed at the correct site?
The "Universal Timeout"
What is the technique used in making the patient aware that something in not consistent with the patients story?
Confrontation
What is an example of illness as a result of magical forces?
The "Evil Eye"
EMS calls originate when someone recognizes that a potential medical emergency exists and reports it to the local emergency response system. This step is accomplished by calling 911. This telephone call is automatically routed to?
A Public Safety Answering Point (PSAP)
What are sophisticated digital communication networks that usually operate in the 800 and 900 MHZ UHF bands and use multiple repeaters and computers to route radio traffic within the system known as?
Trunked radio systems
What is a commonly used international system to ensure words or names are not misunderstood?
The International Radiotelephony Phonetic Alphabet
What are 2 examples of common interviewing errors?
Never provide false assurance or make unlikely claims
Do not off a diagnosis or medical advice that is beyond your scope of practice
Do not ask leading questions
Avoid interrupting the patient or talking too much
When referring to body language, hands on hips can be a sign of hostility in either of these two countries?
Mexico and Argentina
What are the 5 phases of emergency medical dispatch?
Initial receipt of 911 call
Information gathering
Dispatch
Advice to caller
Ongoing communication with units in the field