Phases of Dispatch
Comms Systems Components
Talk Therapeutic to Me
Hi, I'm Cultured. And you are?
Special Considerations
100

The ROC's address is...

2000 Radcliff Dr.

100

This radio is considered the most powerful in the comms system. 

What is a Base Station?

100

This listening technique involves repeating key parts of a patient's responses and confirms receipt of the information the patient is sharing. 

What is Active Listening?

100

This is defined as the system of beliefs, attitudes, and behaviors that are learned and shared as a group...

What is Culture?

100

When treating a toddler/child, these items can be useful in keeping them at ease...

What is a Stuffed Animal?

200

The EMD Program is used for which phase of Dispatch process

Advice to the Caller

200

This Radio System is used to transmit BOTH voice and Biotelemetry (EKG Tracings)

What is Multiplex?

200

Asking these types of questions allows the Pt to freely give you information and enables you to assess their mentation.

What are Open-ended questions?

200

This is the belief that one's own culture or ethnic group is inherently superior to others...

What is Ethnocentrism?

200
In general, it is a good idea to treat this age group as adults to gain more cooperation, within reason. 

Who are Adolescents?

300

This system uses linked dispatch center computer consoles AND vehicle-mounted mobile data terminals.

What is Computer Assisted Dispatch (CAD)

300

Automatic Crash Notification (ACN Systems) can send what specific data in the event of an MVC (Name 3)

1. Location of collision 

2. Vehicle type

3. Severity of Crash

4. Direction of Force/Point of Impact

5. Whether seatbelts were used or not

6. Did Air-bags deploy?

300

Asking these types of questions may elicit unreliable answers or information from the Pt. 

What are Leading questions?

300

Showing this part of the body is considered offensive in many Muslim nations as well as most of Thailand.

What is the Bottom of the Feet?

300

Members of this age group may have depressed cognitive ability and may take a while to answer questions...

Who are Geriatrics?

400

The Five Phases of EMS Dispatch are...

1. Info Gathering

2. Dispatch

3. Computer Assisted Dispatch

4. Advice to the Caller

5. Ongoing communication with Responding units

400

This technology is used to monitor the health of Astronauts in space as well as NASCAR drivers during a race. EMS uses it to transmit data to Medical Control.

What is Biotelemetry?

400

This nonverbal aspect of communication may convey negative signals. 

What is a Closed Posture (crossed arms etc.)

400

Touching the head may be seen as "putting their soul in jeopardy" in many cultures from this part of the world...

Asia

400

Reading this type of body language should be incorporated in all EMS provider's routines to ensure a safe scene for all Responders...

What is Aggressive Body Language?

500

When answering a 911 call, dispatch will try to elicit information regarding these SIX topics...

1. Location of the Patients

2. Phone Number of the caller

3. Why EMS is called

4. The Pt's condition

5. Details of the Location (ex. doors locked)

6. Info about the situation (ex. scene hazards)

500

In this radio system, the transceiver is set to a mode or channel rather than a specific frequency. Frequencies in this network are pooled by a computer and assigned when a transmission is made in a specific mode. 

What is a Trunked Radio System?

500

A Strategy to elicit useful responses that involves diplomatically telling the pt what you think you heard/believe is going on, then inviting them to correct you is known as...

What is the Interpretation Method?

500
In traditional Folk Medicine, Willow bark and Birch bark are the predecessors to this modern medicine...

What is Aspirin?

500

This Broad Category, of which Autism falls under, causes delays in development in communication skill and social interactions is called...

What are Pervasive Developmental Disorders (PDDs)

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