Marketing
Why is clear communication important in business?
It ensures tasks are completed efficiently.
What is the main purpose of de-escalation?
Attempts to diffuse a situation through peaceful means.
What is active listening?
A type of listening skill user interviewers use to take notes,notice tone and body language, and ask better.
What percentage does non-verbal communication form in the content of a message?
55%
How many main reasons are there for understanding communication in interior design?
there are 6
What is the primary goal of effective business communication?
To exchange information efficiently and clearly.
Name one thing to do in a situation that involves de-escalation?
-Speaking Calmly
-Showing Empathy
-Asking Open Minded Questions
-Being Mindful Of Your Body Language/Non-Verbal Communication
What is clear and simple language?
UX writers use this kind of language in product copyy to reduce confusion, avoid frustrations and to help users understand what to do quickly.
What percentage does verbal communication form in the content of a message?
7%
Why is building trust and understanding a big part of communication in interior design?
Because it allows designers to understand client prefernces, needs and vision.
What does external communication typically involve?
Interaction with clients, supplies, and industry experts.
What is the 80-20 principle?
A concept originally used in sales where you spend 80% of your time listening and 20% of your time talking.
What is the audience?
UK professionals adapt the message to this. This skill helps make sure you're sending the right message to the person.
Name two components of non-verbal communication.
-Gesture
-Posture
-Facial Expressions
-Distance
How do you demonstrate professionalism?
Being clear and consistent demonstartes professionalism.