Active Listening
What's one way to show someone you're listening?
-Make eye contact
-nod
-say "mm-hmm"
-"I hear you"
How your words sound
-ex: loud, soft, sarcastic, calm
Turn "Shut up!" into a kinder request
"Please be quiet"
"I need some quiet time, please"
What is interrupting?
Talking over someone or cutting them off while they're speaking
What's one way to apologize?
"I'm sorry I hurt you"
"I didn't mean to do that"
What are "listening eyes"?
Looking at the speaker
-shows attention and interest
How does posture affect communication?
It can show disinterest or confidence
What's an "I" statement?
-Focuses on your feelings
-I feel___ when___ because___
What's wrong with sarcasm in arguments?
Sarcasm can sound mean or confusing
What's one way to calm down before speaking?
-take deep breaths
-count to ten
-walk away
What does it mean to "reflect back" what someone said?
Repeating back what they said to show understanding
- "So you're saying you felt ignored?"
What does crossed arms usually show?
Can look defensive or closed off
What's a polite way to end a conversation?
-Ask for a break
-"Can we talk later?"
What does it mean to "escalate" a situation?
-making things worse by yelling or insulting
How can you ask someone to talk later if you're upset?
"Can we talk later when I've calmed down?"
-Interrupt
-Look away
-Check your phone
Why is facial expression so important?
Facial expressions show emotions
(smiles, frowns, eye rolls)
Say a way to disagree without being rude
"I see it differently"
"That's not my experience"
"I may have a different opinion but that's okay"
What's gaslighting?
Making someone question their reality
What is a response you can say when you said something you didn't mean?
"Let me try that again?"
"That didn't come out right"
Why is silence sometimes part of good listening?
Silence can give space or show respect
Show a "closed off" body language pose
-Arms crossed
-Looking away
-Tight posture
Reword in a kinder way: "You're so annoying"
"You're frustrating me"
"I feel overwhelmed right now"
Name 2 communication red flags
-Yelling
-Name-calling
-Sarcasm
-Refusing to listen
How do you know a conversation is "too heated" to keep going?
-Raised voices/yelling
-No one is listening
-Saying disrespectful things