What is Communication?
Accountability
Communications Etiquette
Effective Two Way Communications
By the Numbers
100
The exchange of thoughts, messages or information, as by speech, signals, writing, or behavior is effectively called ......
What is Communication?
100
Linda Galindo
Who collaborated as coauthor of the book "Where Winners Live"?
100
Read your email twice before sending, Do not default to 'Reply All', Keep emails short, Write clear and distinct subject lines, Don't forward hoaxes, Talk about one subject per email, Proper punctuation shows intelligence and care, Limit the use of acronyms, Writing in all CAPS is like SHOUTING, Original and Reply emails must contain your name, company name and phone number at a minimum
What are seven rules to follow when using email?
100
Think before you speak, choosing your words carefully, Pay attention to the prospect, Be aware of the nonverbial signals your prospect sends, as well as what the person's saying and Remember that attitude is everything
What are two of the five communcation green lights that clear the way to an effective two-way dialogue with prospects?
100
Bonding and Rapport. Up Front Contracts, Pain, Budget, Decision, Fulfilment, Post Sell
What are the seven steps of the Sandler Submarine?
200
CEO
What is 'Customer Experience Owner Training'?
200
Jim Morrison, Dave Porter, Zig Ziglar, Tony Robbins
Who said, "Every choice you make has an end result?"
200
Email, Texting, Instant Messages and Cell phones
What are four methods of communication?
200
Focus eyes and mind on the person speaking, Indicate listening through eye contact, note-taking and body language, Respond appropriately with comments, questions or paraphrasing, Use questioning to clarify specific points of discussion and Summarize a discussion to confirm main points and a complete, accurate understanding
What are three of the six most common ways to improve your listening skills?
200
Also known as the Pareto Principle or 80/20 rule, Measuring inputs and the effects on output
Name 2 of the 3 Critical Few?
300
RFQ - I am located in Sales Marketing SharePoint and can be used to capture specifications for customer inquiries.
What is Request for Quote?
300
Very Important Top Officer
What does VITO mean in the Sandler Methodology?
300
Not using spell check, Missing information and not providing clarity
What three items most often create errors in emails?
300
Strong alignment between the goals of you and your client
What is a characteristic needed to create Trust in a Relationship?
300
W, E, L, C, O, M, E
As a WSPG 'CEO' (Customer Experience Owner) identify at least one of the seven ways to align?
400
855-977-8683
What is the phone number to call in RFQ's?
400
Traditional Work Group, Manager Led Group, Self Managed Team, Self Directed Team and High Performance Team
What are three of the five levels of teams mentioned in 'Where Winners Live"?
400
Robert Redford, Frank Bell, Cesar Millan, Steve Bishara
Who was Jeff Buchta's former college roommate who went on to become famous as the Horse Whisperer?
400
you win, we win
What is a philosophy used to create a mutual alignment of goals?
400
Name, Address, Phone Number, Email Address, Title, Cell Phone Number
Can you name 4 of the 9 pieces of information required in a WSPG Standard Email Signature?
500
Email blast
What is the communication tool used to market a subject to a large email list of clients, prospects and suspects?
500
Consider: Others involved?, Authority needed?, Assistance Needed? and Resources Needed?
In "Where Winners Live", what ACTIONS will I take to complete the task, project, outcome, or deliverable?
500
Confusing language - did you use any technical phrases, jargon, acronyms the prospect won't understand? Accents - Can you improve you pronunciation and enunciation?, Distractions - were you or your prospect distracted during your presentation?, Nonverbal Signals - Were your words and body language not in sync, sending a different message? Prospect's Attitude - was the prospect not engaged and did this distract you from staying with your presentation.
What are three of the five communication red lights you may have blown through when trying to communicate with a prospect?
500
Management talking to employees, Listening to responses, Taking action in relation to those responses
List two possible types of two-way communications?
500
Facial expressions
When communicating face to face, 65% of communication is this?
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