Tactical Empathy
Conflict Resolution
Voice
Body Language
Target Audience
100

The follow statement is the definition of which idea? "Understanding and sharing the feelings of another person."

Empathy

100

What is the first step to conflict resolution?

Identify the source of the conflict. 

100

True or False: Your voice is the only way to communicate. 

False

100
True or False: You should use hand gestures when speaking? 

True

100

The specific group of people for which an advertisement, film, book, etc. is aimed for? 

Target Audience

200
"Are you against" is a sentence starter for which tactical empathy skill? 

No-Phrased Question

200

What are two key components of a "Sounds Like" label?

(Starting with "sounds like" or "seems like", accurately summarizing the other person's perspective)


200
What do you use with your voice to NOT sound monotoned? 

Voice Inflection

200

When should you power pose? 

Before, During, or After speaking? 

Before
200

Adult caregivers of their senior parents. 

300
"Sounds/Seems like" are sentence starters for which tactical empathy skill? 

Labeling 

300

What is the purpose of a mislabel in conflict resolution?

(To encourage the other person to correct and reveal more about their perspective)

300

Where in your body do you speak from in order to project your voice? 

Diaphragm 

300
How should eye contact be made when public speaking? 

One face for every thought. 

400

This type of question usually starts with "What" or "How" and tries to make the other person have empathy for your perspective. 

Calibrated Question

400

What is the purpose of a mirror in conflict resolution?

(To show understanding, encourage the other person to expand or clarify information)

400

What are the two types of Voice Inflection?

Rising and Falling 

400
When public speaking your body should always be facing where? 

Towards the audience

500

Write a sentence starter for a thought-provoking question. 

How tough...

How bad...

How much trouble...

How much strain...

How much stress... 

Etc. 

500

What is the purpose of an accusations audit in conflict resolution? 

(To protect oneself against negative thoughts and attitudes that may result from a question)

500

Enunciating words to be heard clearly is known as? 

Diction

500

How much of a person's message is sent through body language? 

7, 38, or 55?

55%

500

People who like children

Oprah Winfrey Fans

Parents

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