Communication 1
The study of this can help you understand a person's sense of physical territory and personal territory
What is proxemics?
The most important thing to remember when you are sending a fax.
What is a cover page?
These are the three types of communication
What are verbal, non-verbal, and written?
What is the sender-receiver model?
Body language is another term for this type of communication
What is non-verbal communication?
Barriers to active listening include
Anticipating the message, noise and distraction, interrupting the sender
A yes or no question is also called this
What is a close-ended question?
This includes how you speak and behave while talking on the telephone
What is telephone etiquette?
The differences in non-verbal language between cultures can include:
Gestures, touch, eye contact
A 1-page document that lists the skills, experience, and education of a person. Typically used by those who are job-hunting
What is a resume?
When holding a meeting, these are some rules you should follow:
-Announce the meeting -Have copies of relevant material -Start and end the meeting on time -Take notes and send them out to the attendees
Grammar and spelling are very important in this type of communication
What is written communication?
You should avoid using this when speaking to patients as they may misunderstand or take your meaning literally
What is sarcasm?
When you are listening in order to understand the complete message and not just hear the words you are participating in this type of listening
What is Active Listening
The intended target of a message using the sender-receiver model
What is the receiver?
A collection of language disorders caused by brain damage. This can affect either the patient's production of language or their processing of language.
What is aphasia?
When you explain the procedure to a patient including risks, benefits, and alternatives you are obtaining this type of consent
What is informed consent?
Type of barrier you would encounter if you are trying to speak to a patient who speaks a different language
What is a language barrier?
The federal law that protects patient's information and privacy
What is HIPAA?
These are 5 items of information that should be included when taking a telephone message
Time and date
Caller's name
Telephone number
The message
The name of who took the call/message
When using the sender-receiver model of communication, but the receiver repeats back the message to make sure they received the correct information
What is closed-loop communication?
An assumption or judgement about a group of people or a situation that is based on a limited amount of information and should be avoided when working with patients and other healthcare workers
What is a stereotype?
The 5 C's of communication
What are Clear, Concise, Consistent, Credible and Corteous?
This type of writing emphasizes person's feelings and opinions
What is subjective writing?
Charting in healthcare without introducing your opinion and focusing on facts and evidence
What is objective charting?