Fundamentals of Communication
This is defined as sending and receiving messages, either verbally or otherwise, and is a crucial skill for medical assistants.
What is communication?
This involves sending or receiving messages using spoken language.
What is oral communication?
This includes asking the patient’s medical and family history, a brief review of the body systems, and a social history.
What is an Initial Interview?
The medical term for difficulty with speech, often the result of a neurologic problem.
What is dysphasia?
To effectively communicate with the patients, you must stay within certain boundaries when dealing with them.
What is Professional Distance?
This form of communication uses written language to exchange messages.
What is Written communication?
This is the most common initial form of communication.
What is Verbal communication?
This technique involves repeating what you have heard the patient say using open-ended statements, encouraging further comments.
What is reflecting?
This is described as holding an opinion of all members of a particular culture, race, religion, age group, or other group based on oversimplified or negative characterizations
What is Stereotyping?
Communication needs must be tailored their needs. They are responsive to eye-level contact.
What is Communicating with Children?
In the flow of communication, this is the response to the message.
What is feedback?
This Verbal Communication includes voice tone, quality, volume, pitch, and range.
What is Paralanguage?
This technique involves repeating what you have heard using your own words or phrases to verify understanding.
What is Paraphrasing or Restatement?
The key to communicating with these patients is to prevent an escalation of the problem, and you shouldn't take their anger or frustration personally.
Angry or Distressed Patients
You must always be professional when communicating with them. Using inappropriate terms is not acceptable.
What is Communicating with Physicians?
This is important to ensure that messages are correctly received & interpreted.
What is Active Listening?
It refers to body movements (facial expressions, gestures).
What is Kinesics?
It gives the patient another chance to clarify their statements or correct any misinformation.
What is Summarizing?
To improve communication for sight-impaired patients, you should always do this each time they visit.
What is Identify yourself by name?
Communication among them must remain professional and appropriate throughout the workday, and discussions of non-work-related topics should be kept to a minimum.
What is Communicating with Peers?
This describes a brain process that allows you forget or ignore painful or disturbing thoughts or situations, which can impede communication.
What is a defense mechanism?
This nonverbal form of communication can be therapeutic for some patients, but can also be a negative experience for some.
What is the Use of touch?
To obtain specific information that requires the patient to elaborate, you should ask these types of questions, typically starting with "what," "when," or "how."
What are Open-ended Questions?
To communicate with these patients, you need tact, diplomacy, and patience.
What is Hearing-Impaired Patients?
This communication skill is needed to ensure that the patient will be knowledgeable about their medical conditions.
What is Teaching Patients?