Cancellation policies
Describe the flexible cancellation policy
Difference between a credit and coupon.
the balance remaining once is applied.
how long does a International bank transfer takes to get to the H.
3–7 business days
How many reviews does a H have to receive in order to overall rating appears on their listing or profile.
3
provide 3 restrictions of the partner credit.
To get a full refund of the nightly rate for a reservation with a Moderate Cancellation policy, guests should cancel at least _____________________.
5 full days before the listing's local check-in time (shown in the confirmation email)
a guest calls for you to apply her coupon to a reso already booked what to do?
- check the reso status (make sure the reservation is not pending)
- talk to your TL and do not make any promises
- we can not apply a coupon retroactively
a H contacts you to ask if he can send part of his payout to his co host and how to do it.
H can do so by adding a routing rule.
A guest contacts you to ask if the SF will be refunded if she cancels her reservation with flexible CP.
Yes if the CP of the H provides the refund the G will receive the SF back
When reporting a new bug, the following statements are true EXCEPT:
1) You need to test, verify and replicate the issue yourself thoroughly. 2) Submit a bug report and solve the case.
2) Submit a bug report and solve the case.
Steps to add or change the CP.
switch to hosting, select the listing tab, click on the listing to edit, go to policies and rules and select the CP.
What payment methods we accept name 5?
H has a Bank account as a payout method when will the H get paid if a check in was on friday.
24 hrs after the check in but due to the weekend the H will get paid 5–7 business days since Monday
Requirements to be a Super host.
what is a requirement when you perform an OBC
asking the permission to record the phone call
G' booked a reso on 11/03 with check in on 29/03, with a Strict CP. when can G cancel and get a full refund?
march 13th
A G's contacts you to change the payment method for her future pay less upfront plan payment can we do it?
yes
Mention the 7 payout methods we accept on Airbnb
Can a H ask a G to sign a contract?
yes as long as it is described on the listing description or HR
what are the manually authentication questions for a general caller with an unverified phone number
Complete name of account holder / Phone number on account/Email address on account
One of the following:Date of birth (month and day) /Last 4 digits of either payment or payout method, or PayPal email address on their account /A recent reservation code (within the last 3 reservations on the account)
Explain the non-refundable option H's can select and the % of the discount it offers.
You set your discount, which is typically 10% off the base price
G wants to change his payment method for a refund due to losing his card, provide steps for the change.
Educate that we can only send the refund to his original payment method,
Under which circumstance might we add a payout method on behalf of a host?
None
if a G asks to check out earlier from his reso what would you advise the G to do?
when does a G guest charge for a reso
IB instantly and RTB at the time the H accepts the reso