Implement the plan of care through referrals to appropriate services and follow-up.
What is service coordination or care coordination?
100
A system of shared beliefs, values, customs, behaviors, and artifacts of a society they use to cope with their world transmitted from generation to generation.
What is culture?
100
This involves prioritizing tasks to ensure that everything gets done in order of importance.
What is organizational skills like time management?
200
Identify barriers to care
Provide Informal Counseling
Social Support
Health Services Navigation
Care Coordination
Strengthen community understanding of medical care
What direct services do Community Health Workers provide?
200
Facial expressions, posture and gestures.
What are non-verbal messages or what is body language?
200
These may take priority for patients over health screenings.
What are basic unmet needs like food, shelter, and safety?
200
Three attitudes that promote trust, allowing the patient or client to feel safe. They are necessary and support cross cultural competency.
What is empathy, curiosity and respect?
200
This means keeping a record of information relevant to your job.
What is documentation?
300
The part of the message that includes tone, pitch, and pacing of the voice.
What are para-verbal messages?
300
This is something you may provide if your client's needs are outside your scope of practice or expertise.
What is a referral?
300
When you suspect, imagine and/or guess something aobut a person or group.
What is stereotyping?
300
This is the most important thing about taking notes and means using precise language and detailed information
What is accuracy?
400
These are the limits that allow for safe connections between professionals and the public they serve.
What are professional boundaries?
400
This forces people to listen, avoids misunderstandings, gives undivided attention to the speaker and includes the use of an “encourager” like “aha” and “hmm”.
What is Active Listening?
400
Something the CHW is a part of that allows the CHW to provide information about the client to the people who need to know.
What is a multidisciplinary team, health home, care team, medical home, etc?
400
This is the difference in prevalence of disease and mortality among specific groups
What are health disparities?
400
This is a systematic way to evaluate patient’s and people’s status and needs.
What is an assessment?
500
It is used to identify the barriers to care, ways to address those barriers and any follow-up or referrals needed.
What is a care plan?
500
Poor listening skills, stereotyping and cross cultural difference are a few of them.
What are barriers to communication?
500
This is something you keep updated so you can provide successful referrals.
What is a resource list?
500
The principles and activities of Culturally and Linguistically Appropriate Services should be integrated throughout an organization.
What are the CLAS standards?
500
Developing these allows you to be more effective when determining their plan of care.