Communication and Education
This type of communication involves actively listening, maintaining eye contact, and providing feedback.
What is active listening?
This government program provides free or low-cost health coverage for low-income individuals and families.
What is Medicaid?
This type of advocacy involves speaking on behalf of a client to ensure they receive the care and services they need.
What is individual advocacy?
This is the term for conditions in which people are born, grow, live, work, and age that affect their health outcomes.
What are social determinants of health?
This principle ensures that CHWs protect the privacy of member information.
What is confidentiality?
The process of making health information easy to understand for members is known as this.
What is health literacy?
This organization helps connect people to food assistance, housing, and healthcare resources.
What is 2-1-1 or United Way?
CHWs use this approach when they empower members to speak up for themselves in healthcare settings.
What is self-advocacy?
Access to clean water, nutritious food, and healthcare are examples of this basic human right.
What is the right to health?
The act of treating all patients fairly and without bias is known as this.
What is non-discrimination?
This method uses storytelling and real-life scenarios to educate members effectively.
What is role-playing or narrative communication?
CHWs often refer members to this type of program that offers support for substance abuse recovery.
What is a rehabilitation or substance use disorder program?
This skill involves gathering data and stories to persuade policymakers to support community health needs.
What is policy advocacy?
This foundational concept refers to the fairness and justice needed in healthcare access and outcomes across all populations.
What is health equity?
CHWs must follow these to ensure they are working within the legal limits of their profession.
What are scope of practice guidelines?
CHWs use this tool to identify the best way a member prefers to receive and understand information.
What is a learning style assessment?
This resource offers nutrition assistance benefits to low-income individuals and families.
What is SNAP (Supplemental Nutrition Assistance Program)?
This type of advocacy focuses on addressing systemic issues, like access to healthcare and education, that affect entire communities.
What is community advocacy?
These factors, including genetics, environment, and lifestyle choices, collectively influence a person’s overall health status.
What are determinants of health?
This type of insurance protects CHWs from liability in case of errors or omissions in their duties.
What is professional liability insurance?
When explaining complex health topics, CHWs should use this technique to ensure understanding.
What is the teach-back method?
This type of organization provides culturally specific health information and services to diverse communities.
What is a community-based organization (CBO)?
This document, often created with input from CHWs, outlines the needs and solutions for a specific health issue to guide policy decisions.
What is a policy brief?
CHWs educate communities on this foundational model, which includes physical, mental, and social well-being, not just the absence of disease.
What is the holistic model of health?
To maintain their certification, CHWs are often required to participate in this ongoing process.
What is continuing education?