Corrective Action
You open the dashboard and see a number under Corrective Action. What does that number tell you?
What is “there is a corrective action waiting on me / requiring my action”?
A manager says, “I only watch for CCWA emails.” Where else do referrals show up now?
To-Do's “Audit & Compliance"
Manager goes straight to discipline without completing the COBC investigation.
What’s the risk?
You start building a discipline case, then click Back to go check something… and your work disappears. What should you have done?
Save as Draft before leaving
Clicking Back does not save; you must save as Draft if you want to return later.
A discipline case is stuck. Team is arguing if it’s the manager’s job or the AD’s job. What’s the right split?
Managers create/document/deliver/activate; ADs approve/return, monitor dashboards, ensure items close, escalate overdue.
You click the Corrective Action Section in your to dos and it shows: Step, Action Needed, Who it’s for. What do you do next to actually work it?
Click on the Doc Icon and go into the discipline case
Manager receives compliance referral and asks
Always start from the referral → investigation → recommendation → action
A manager selects “coaching” again for a repeated COBC issue and gets a pop-up warning (too many prior coachings). What’s the leadership control here?
it escalates for leader decision (L2/AD) to either keep coaching or move to corrective action, with notes/visibility
A manager says: “I’m not approving it yet, I’m just submitting so the AD can look.” What do you tell them?
Submit counts as manager approval.
Submitting the case is the manager approval step — don’t submit until it’s ready to be reviewed.
A discipline case has been sitting in Pending for 3 days. The manager says:
“I already submitted it… I’m done.”
What do you do?
A manager asks: “How do I know who still needs to approve this corrective action?” Where do you tell them to look?
the Approvers section (checkmarks show who approved; blank means pending)
The Doc Icon in the Referral section has a plus sign. What does that mean?
the investigation hasn’t been started
HR/ERM reviews the investigation and sends it back recommending coaching instead of discipline.
What should the manager do?
HR/ERM reviews the investigation and sends it back recommending coaching instead of discipline.
What should the manager do?
Manager activates the discipline, then realizes a key detail in the letter needs updating. What now?
“Save & Activate = Final” — the letter cannot be edited after activation, so review/edit BEFORE you activate.
Compass will automatically decide what discipline step to take.” True or False?
FALSE
Managers still make the decision — Compass is just the workflow
An approver returns the corrective action. The manager says, “I don’t know why it got sent back.” What should they look for?
“the return reason/notes shown in the approval area where approvals and comments display”
You did your COBC investigation for your referral and recommended a discipline. You go to your to-do screen and the referral is still there. What are you missing?
Recommended Action-Issue Discipline
You issue a cobc investigation and are trying to decide if this should be a coaching or discipline. What do you look for to help you decide?
Previous Disciplines- Coaching history
A manager says: “Compass is broken — I can’t see the Save & Activate button.” What should you coach them to check?
The Save & Activate button doesn’t appear until they click Preview/Edit Letter and update required fields.
A discipline case can be activated before meeting with the employee.
💬 Must deliver first, THEN activate
A case status shows Approved. The manager wants to click Activate right away “to get it done.”
What do you tell the manager?
Deliver first.
ready for delivery, and you must deliver before activating.
Why was the CCWA/COBC workflow redesigned in CompassCare (the “big gap”)? What is the whole process to close out a ccwa referral?
Audit & Compliance>COBC INVESTIGATION>issue recommended action> close in ccwa > CLOSED IN COMPASS YAY!
A manager completes a COBC investigation and selects coaching as the outcome.
👉 BUT — this is the THIRD time the same issue has come up.
👉 “Patterns matter — not just single events”
👉 “Compass shows HISTORY so leaders can make better escalation decisions”
👉 “This is where leadership judgment comes in — not just checking a box”
Manager says: “I handled the discipline already.”…but you see:
What do you do?
Completing a COBC investigation automatically closes the referral.
FALSE
💬 Two systems = two actions required