Piggy Bank Basics
How do we access Compass?
External Transfers in Account Services
If there's no suspension code and it's blank, what do you do?
RYH to a Leader.
What does Suspension Code R16 mean
Suspension isn't elegible to be removed
Compass tab that will allow you to see suspensinons
Risk Management
Useless tab for us at the moment?
Customer Performance
We can guarantee Suspension removals the client just has to agree to it.
False! Suspension removals should not be guaranteed.
True or False?
We may suspend the User if the account they're sending money to is in a country we no longer support transfers to
False, that would trigger an account level suspension.
What is the code for client not having enough money to cover their transfer?
R01: Insufficient Funds
Under Compass, where can you see Return Codes
Utilities
True or False?
R20 suspension means you have to RYH to a leader for removal.
What does client have to do if a wire timed out?
Client would need to resend the wire
Where can you see if an ext account is elegible to be sent wires?
Compass > Services > Account Elegible
True or False:
If a clients External account is suspended they can just delete it and re-add it.
False: A client can delete a suspended account, but cannot re-register it for transfers until the suspension is removed.
Code for Frozen Account
R16
R01 means authorization revoked by customer
False
R02 Return Code means Returned Item Chargeback
False
Tab that will allow me to see a fee status
If External Transfers isn't showing for you at all what's the issue?
Client needs to go and accept the Terms & Conditions under the Wires/ACH tile
Tab to see Recurring Transfer Status
Services
Tab to see Fraud Check Status
Transaction Summary