Rollover
Name three sections of Compass that need to be checked to confirm if a school has completed Roll over?
People Management (SIS Rollover), Subjects and Class (Schedule Builder), Configure Schedules (Period Structure), Import Jobs (Third Party Timetabler)
Name three methods people can login to Compass:
Username and password, SSO, magic codes, one time passwords.
What does GL code stand for?
General ledger
Name three ways a student can receive attendance codes besides a class roll.
School activity, events, group activity, attendance note, Chronicle, meetings
If a PRO needs to be raised, what are the 4 steps in Intercom that need to be taken?
Add Jira ticket to Jira Field, Change Team to Awaiting PRO, Respond to Client, Add ticket number as a note.
True or False? Future teachers can be added to sessions from Edval or Timetabling Solutions and imported into Compass.
False
If a students has been added to an event with an existing cost, how do you change the cost for these students.
Highlight the students, click selected enrolments, change cost.
True or False, you are able to change the items in a billing schedule after posting.
False, once a schedule is posted, you are not able to modify the billing items.
What section of Compass defines the period structure assigned to a student?
Year Level Management
A parent has contacted Compass indicating that they are not able to pay for an event with their wallet after loading funds to the students wallet.
What do you advise them and where do you direct them to if they would like a refund on the wallet funds?
Advise them that the wallet funds need to be loaded to the parent account not the students.
Wallet refunds are done by Compass Admin team not the school, create a ticket and direct them to the admin team.
What 4 things are defined in the Timetable tab of Schedule Builder?
Location, Class, Teacher, Period Time, Day Code
A staff member has created a conference cycle, they have added the staff members, the students and the timeslots but parents are not able to book conferences. What step has been missed.
Attaching students to teachers or attaching classes to teachers
What is the differences between a Standard Fee and a Donation?
Standard fees have a recommended amount that can not be exceeded but can be lowered. Donations do not have a limit but appear as 0 to parents.
A school has turned on attendance notifications in Compass but SMS are not being set out to any parents regardless of the time the rolls are marked. What is the most likely issue?
SMS has not be confirmed in the template.
A parent at a Vic school is not able to login and is getting an error:
Unable to login as you do not have any students at this school.
What are the two reasons that this would occur?
Parent is set to Do Not Contact in Compass.
Correspondence Field is set to N in CASES.
A school has changed period structures from last year and is not using a third party timetable. What three places in Compass will the period structure need to be changed to complete this.
Subject View, Year Level Management, Schedule Builder
Where in Compass do you enable the ability to pay and contest online for a portal?
Dev features
Where specifically can a staff member see in Compass if a student is eligible for CSEF?
People Management, Identitfication Tab
Name the 5 types of Roll marking modes?
Normal, Intelligent, Roll Only, No roll no Attendance, RollTap
A school is importing their Semester Reports data in CASES but are not able to complete the export due to missing data. Which of these fields needs to be complete to allow the export:
Comments
Victorian Curriculum
Work Habits
All of the above
Victorian Curriculum
When creating a Schedule builder, no subjects are appearing in the Classes tab but are in the Subject View. What is most likely to be occurring?
The subjects are not on the same period structure as the schedule builder.
A existing students details have be changed in SIS but are not coming into Compass. Name three troubleshooting checks you can take within Compass.
See if the account is locked, if there are any errors in Import Jobs on the student line, if the account has been excluded from imports in Set attributes.
In what two cases would a school need to manually receipt a payment in CASES
Alternate family made the payment, payment was made with Compass wallet
What time the next day, do transactions appear in CompassPay
What are the two ways an AM/PM school can mark one roll per day?
Auto-marking and Pre-select Intelligent Rolls (Set Attributes
A school is getting this warning in the Timetable import:
No valid Teaching Days for the specified import bounds. Please ensure your school has been correctly configured and Teaching Days exist for the import period.
Using the provided images, diagnose the issue and confirm resolution sets.
The period structure in Layer management is assigned to the 2025 version of Senior Period Structure. We know this because the ID are different but the names are the same.