Communications
What is important to do when giving verbal directions to make sure the audience understands?
A. Explain information
B. Ask questions
C. Use gestures
D. Maintain eye contact
B. Ask questions.
When giving verbal directions, it is important to regularly ask questions to make sure the audience understands the directions. Asking if listeners understand a certain word or phrase will provide feedback that indicates understanding. Many times, listeners will not admit that they do not understand, and the only way to find out is to ask questions. Maintaining eye contact, using gestures, and explaining information are techniques for giving verbal directions. However, they will not indicate if the audience understands the directions.
Employees can most successfully navigate office politics and prevent unnecessary drama by
A. keeping concerns about the workplace to themselves.
B. avoiding close relationships with coworkers.
C. staying to themselves and not talking to others.
D. refusing to spread false rumors around the office.
D Refusing to spread false rumors around the office.
One of the best ways to neutralize the negative effects of office politics is by refusing to spread false rumors. Rumors and gossip can contribute to feelings of distrust and vulnerability among employees, especially when the rumors are unfounded. Employees do not have to stay to themselves or avoid forming relationships at work; however, they should focus on building positive relationships built on trust and honesty. Sharing concerns about the workplace can be productive and improve office life.
Two years ago, Tommy borrowed $12,500 from his bank to purchase a new car. Unfortunately, he lost his job about a year ago, and he hasn't been able to make a payment on the loan for 6 months. As a result, the bank is taking steps to seize his car. This is called a ___ .
A. foreclosure.
B. debt consolidation.
C. forbearance.
D. repossession.
D. Repossession.
When a borrower defaults (fails to pay for an extended period of time) on their loan, the lender— in this case, Tommy's bank—may choose to claim the collateral—Tommy's car—that was used to secure the loan. Tommy will no longer be expected to pay on the loan, but he also will no longer have his car. Foreclosure is similar to repossession, but the term is used strictly to refer to the seizure of a mortgaged property, usually a house or other type of real estate. Forbearance is an agreement between a mortgagee and a mortgager to delay foreclosure proceedings. A debt consolidation involves taking out a new loan to pay off multiple other loans and debts.
. Important functions of a business's information system are to help it __________ its important facts and data.
A. organize and store
B. mediate and retrieve
C. duplicate and renew
D. analyze and instruct
A Organize and store.
An information system is a method of gathering, storing, and analyzing data for the purpose of making business decisions. Because a business acquires large amounts of information, it must develop a structure to organize and store data and facts to make them useful to the business. An effective information system enables a business to access, retrieve and analyze the stored data and facts accurately and efficiently, which facilitates the business's decision-making processes. Primary functions of a business's information system are not to mediate, instruct, duplicate, or renew the business's facts and data.
Which of the following is a limit to economic freedom in a private enterprise system:
A. Pricing systems
B. Profit motive
C. Personal choices
D. Private property
C. Personal choices.
Even though there are many economic freedoms in a private enterprise system, there also are certain limits. We are limited by our own choices. If we choose to buy one thing, we may not have enough money to buy another. We may need to choose which item is more important to us. Private property, profit motive, and pricing systems are characteristics of a private enterprise system rather than limits to economic freedom.
Which of the following is an example of an effective subject line for a professional email:
A. New product information
B. Can we talk for a minute?
C. One more thing...
D. Mtg. rescheduled for 3 p.m.
D. Mtg. rescheduled for 3 p.m.
An effective subject line for a professional email should summarize the body of the message and make it easy for the recipient to understand the purpose of the email. "Mtg. rescheduled for 3 p.m." for example, clearly communicates the focus of the email (the meeting) and provides enough information for the recipient to understand why the email was sent to them (to inform them that the new time for the meeting is 3 p.m.). "New product information" is not specific enough for the recipient to understand what product is the focus of the message. "One more thing..." and "Can we talk for a minute?" are vague and provide little information to help the recipient understand the reason for the email.
What types of behaviors and traits should employees exhibit to reinforce a company's image and to build repeat business?
A. Helpful, aggressive, and friendly
B. Consistent, knowledgeable, and helpful
C. Friendly, consistent, and passive
D. Knowledgeable, consistent, and aggressive
B. Consistent, knowledgeable, and helpful.
Employees are one of many touchpoints for the business. Customers often base their impressions of a business—positive and negative—on the interactions they have with the business's employees. Employees who are consistently friendly, helpful, and knowledgeable each time they interact with customers are building favorable relationships. These favorable relationships encourage customer loyalty and repeat sales. Employees who are too aggressive or too passive are more likely to offend customers.
Determine the assets of a business based on the following information: cash of $4,000, accounts receivable of $2,300, inventory of $8,460, equipment worth $3,500, and long-term debt of $12,850.
A. $18,260
B. $16,320
C. $5,410
D. $4,980
A $18,260.
The assets of a business include cash, accounts receivable, inventory, and equipment. To determine the assets, add those four figures ($4,000 + $2,300 + $8,460 + $3,500 = $18,260). Long-term debt is a liability because the business owes that money. Long-term debt ($12,850) is not included in assets.
Alma is preparing a presentation about her department's budget to make to the company president. She wants to use a visual representation of the budget that shows parts in relation to the whole. Alma should consider using a
A. line graph.
B. pie chart.
C. bar graph.
D. table.
B Pie chart.
If Alma wants to illustrate her budget by showing parts in relation to the whole, she should use a pie chart. A table is a visual way of displaying information in rows and columns. A bar graph shows values across categories. Line graphs usually depict information over time. Although Alma might want to use these types of graphics for other parts of her presentation, the pie chart is the best way to show how the parts of her budget add up to form the whole.
Which of the following statements regarding the chain of command is true:
A. Chains of command are only useful for retail businesses.
B. Most employees dislike working within a chain of command.
C. Businesses of all shapes, sizes, and industries have chains of command.
D. Chains of command are rarely used by modern companies
C. Businesses
of all shapes, sizes, and industries have chains of command. Whatever type of career you decide to pursue, you’ll need to learn how to behave and work within a chain of command. Chains of command are found in nearly every company and are an integral component of a thriving workplace. It is not true that chains of command are only useful for retail businesses or that chains of command are rarely used by modern companies. Most employees do not mind working within a chain of command, because the chain of command usually enhances efficiency and productivity.
2. Brandon has been given a 385-page report and does not have time to review the entire document, but he does need to understand specific information that is included in the report. What section of the report will guide Brandon to the information he needs?
A. Bibliography
B. Table of contents
C. Appendices
D. Analysis
B. Table of contents.
When trying to locate specific information from a lengthy document or a book, it often saves time to first look at the table of contents. The table of contents is the portion of the text in which the sections are listed with their page numbers for easy access. For example, if Brandon wants to obtain information about industry trends, he can look at the table of contents, find the section that discusses trends, and turn to the designated page of the document to read the desired information. The bibliography contains the citations, or sources used to construct the primary document. The appendices are the segments added to the end of the primary document that include supporting information. Some research reports contain an analysis of the document's contents or research. By looking at the table of contents, the reader can determine if the desired information is included in the appendices or analysis sections of the report.
What is one factor that contributes to people's interest in and enthusiasm for different things?
A. Sincerity
B. Credibility
C. Personality
D. Integrity
C Personality.
Personality is an individual's qualities, or traits, and behavior. Because people's personalities differ greatly, the things they are interested in and enthusiastic about will also differ greatly. For example, a shy person might prefer a quiet evening at home, whereas an outgoing person might prefer to attend a party. Credibility is believability. Sincerity is the quality of being honest and genuine. Integrity is adhering to an established set of personal ethics.
How does contributing to a 401(k) retirement plan reduce the taxes withheld from a person's paycheck?
A. Contributions are deducted before earnings are taxe
B. Contributions are taxed at a lower tax rat
C. Employers tax the person's net earning
D. Employers typically match the contributions.
A Contributions are deducted before earnings are taxed.
Deducting contributions from earnings reduces taxable income, which also lowers the amount of tax withheld from a person's paychecks. Contributions to a 401(k) are not taxed when they are contributed, but are taxed upon withdrawal instead. Net earnings are not taxed. While many employers match 401(k) contributions, doing so doesn't reduce the taxes withheld from a person's paycheck.
Which of the following business resources provides information about a company's dress codes and vacation policies, and general rules for appropriate behavior:
A. Employee handbook
B. Productivity manual
C. Customer newsletter
D. Personnel record
A Employee handbook.
Businesses often develop employee handbooks that provide information about their general policies and procedures. For example, a business might outline overtime and vacation policies, disciplinary and grievance procedures, pay schedules, dress codes, and behavioral expectations in its employee handbook. Employee handbooks are usually given to new employees when they first start their jobs. Productivity manuals, customer newsletters, and personnel records are not sources that workers use to obtain information about a company's general policies and procedures for employees
8. What is often a benefit to a business of providing good customer service?
A. Greater profits
B. Increased assets
C. A longer season
D. More publicity
A Greater profits.
Businesses that provide good customer service usually retain their current customers. Since it is much less costly to retain current customers than to find new ones, greater profits are usually the result. Publicity is any nonpersonal presentation of goods, services, or ideas that is not paid for by the company which benefits from it. Assets are anything of value that the business owns. A season is a certain time of year. Increased assets, a longer season, and more publicity are not necessarily benefits of good customer service
One of the most effective ways for employees to communicate with management is to
A. drop notes in a suggestion box.
B. call management personnel at home.
C. give their messages to friends of management.
D. talk to management personnel during their lunch time.
A Drop notes in a suggestion box.
Suggestion boxes allow employees to write out ideas and drop them in at any time. Management may not have time to listen or may not want to be bothered during lunch or during their own time away from work. Discussing the idea with a friend of management involves the risk that the idea may not be passed on or that the other person may take the credit.
At work, Bob is assigned to be on a team of five people that will create a new product. Which action can Bob take to participate in the team in a useful way?
A. Find out what other people in the group know about the product
B. Encourage the team to avoid setting ground rules
C. Keep the group on track by stopping others from offering unusual ideas
D. Walk around the room during discussions to keep energy in the group
A. Find out what other people in the group know about the product.
Starting a meeting by learning about others' knowledge of the subject identifies what your team knows—as well as areas where more work will be needed. Some ground rules are needed to let everyone know how the group operates. Otherwise, unacceptable behavior may occur. Unusual ideas should not be avoided. Often these are the breakthroughs that lead to success. Walking around the room during discussions could be distracting to Bob's group members.
A business has an inventory valued at $750,000. This amount would appear in the business's balance sheet under
A. liabilities.
B. current assets.
C. capital gains.
D. income.
B. Current assets.
Assets are anything of value the business owns. Current assets would include cash on hand, accounts receivable, and inventory owned by the business. Income is money received by a business or an individual from an outside source. Liabilities are debts that the business owes. Capital gain refers to the difference between the purchase price and selling price of an investment.
The set of computer programs that manages the hardware and software of a computer is the
A. transfer protocol.
B. digital connection.
C. operating system.
D. electronic resource.
C. Operating system.
The operating system manages the hardware and software and makes the computer work. The system connects the software to the hardware and controls the overall operation of the computer. The set of computer programs that manages the hardware and software of a computer is not the digital connection, the transfer protocol, or the electronic resource.
Which of the following is a question you should ask yourself to determine whether you’re facing a problem or a true ethical dilemma:
A. Is money at stake?
B. Could someone be unhappy?
C. Is there an easy or hard choice?
D. Could someone be hurt?
D Could someone be hurt?
Three questions you can ask yourself to figure out whether what you’re facing is simply a problem or a true ethical dilemma are: Could someone be hurt? Is there a right and wrong choice? Are ethical principles being violated? People can be unhappy with decisions made in ethical dilemmas and regular problems. Ethical dilemmas are not determined by whether the choices are easy or hard or whether there is money at stake.
Morgan received an email that claimed to be from her credit card company. The email said that her account would be cancelled immediately if she didn't follow a link and enter her credit card and social security numbers. After Morgan did so, she found out that the email wasn't actually from her credit card company. Instead, it was a scam designed to steal her personal information. Morgan was a victim of
A. hacking.
B. baiting.
C. skimming.
D. phishing.
D. Phishing.
Phishing occurs when a scammer sends out an email made to look like it's from a legitimate company, such as a credit card company, in order to gain personal information. The phisher typically sends readers to a fake website that asks them to enter personal information, which can include credit card numbers, social security numbers, bank account numbers, etc. It's a good idea to be especially suspicious of any requests for personal information you receive online. Avoid giving out personal information unless you contact the company yourself. Skimming occurs when a thief runs a credit card through a "skimmer" to steal personal information. Hacking involves a person gaining access to a computer system to steal information. Baiting is not a term commonly used to describe phishing.
What is one technique that businesses can use to build positive customer/client relations?
A. Resisting change
B. Being consistent
C. Buying advertising
D. Conducting research
B. Being consistent.
Being consistent involves offering the same reliable goods and services on a regular basis. Businesses that are consistent do what they say they are going to do and do it right the first time. Being consistent is a good technique for building positive customer relations because customers know that they can count on getting what they need from the business. Customers appreciate consistency and usually will continue to buy from the business. Businesses should be open to change in order to meet the changing needs of their customers. Buying advertising and conducting research will not build po
Production processes that rely heavily on expensive equipment and materials are __________ processes. A. standardized
B. labor-intensive
C. capital-intensive
D. intermittent
C. Capital-intensive.
Capital-intensive production processes rely heavily on the use of expensive equipment and materials rather than on the activities of workers. Facilities that generate electrical power are examples of capital-intensive production processes because they use expensive equipment but few workers. Intermittent production processes periodically stop and restart at a later time. Labor-intensive production processes cannot take place without skilled workers. Standardized production processes require simple, repetitive tasks.
Which of the following information should be included in the inside address section of a business letter:
A. Title
B. Subject
C. Date
D. Message
A. Title.
The inside address section of a business letter should include the addressee's title, which might be both a courtesy title and a job title, if known. A courtesy title such as Mr. or Ms. should always be used, along with a job title such as manager or president whenever possible. A correct inside address with title is as follows: Mr. John Doe, President. The subject, date, and message are not part of the inside address section of a business letter.
Lily Marshall, a human resources manager with Spartan Industries, recently met with employee Barry Endicott. Barry accepted a position with another company and will begin his new job next week. During the meeting, Lily asked Barry what he liked and disliked about his job with Spartan and what the company can do to make working conditions better. What human resources activity was Lily performing?
A. Workplace familiarization
B. Onboarding tasks
C. Application screening
D. Exit interview
D Exit interview.
Exit interviews are discussions with employees who are leaving that are designed to gain feedback for the business. Businesses often consider this feedback when making policy changes that affect compensation, working conditions, etc. Application screening involves weeding out the applicants that do not meet minimum requirements for the job or have not satisfactorily completed the application. The human resources function conducts onboarding activities when new employees join the company (e.g., orientation, facility tour or familiarization, and paperwork).