Amazon
Amazon calls their model numbers "ASIN." Where is this located on the product page?
Product Information Box (Scroll to the bottom)
Look up any product on Amazon.Com, scroll down to the "Product Information Box" (Scroll to the bottom). CTRL+F and type ASIN for a quick search.
Global is mainly a competitor in what specific product line?
Material Handling
13 > Competitors
How does one calculate the shipping cost on Grainger's website?
1. Put the item in your shopping cart.
2. Enter your Zip Code.
3. Click "Apply."
Where can a customer locate ALL of the Uline Brand items on our website?
Uline.Com > Uline Products
What does QVC stand for?
Quality, Value, Compare
13 Procedures > QVC
How does Uline win against Amazon?
Amazon has...
1. Inconsistent product quality.
2. Multiple drop shipments.
3. Membership fee for better service.
(13>Competitors and/or Competitor Profile)
How does Uline win against Global?
Global has...
1. Higher quality product
2. In Stock - Fewer drop & split shipments, faster lead times, etc.
3. Uline Service - CS 24/7/365, No restocking fees
(13>Competitors and/or Competitor Profile)
How does Uline win against Grainger?
Grainger has...
1. Pricing structure based on customer spend.
2. Website is not user friendly; difficult to locate items.
3. Marketplace structure with many drop ship items.
(13>Competitors and/or Competitor Profile)
Customer states "Amazon also carries the GOJO Industrial Hand Soap (ASIN#B000CCOK6Q) and at a lower cost than Uline (S-7295) Do you price match?"
"Is the Brand Name important you? We do have our Uline Tuff Scrub, Model Number S-17132!"
13 Products > S-7295 > Breadcrumbs > Industrial Hand Soap > Uline Tuff Scrub
(Depending on quantity, you may also offer a quote, especially if customer needs to remain loyal to name brand.)
This is the page in 13 where you can locate & print the "Crushing the Competition" Job Aid.
Training Tools or Competitors Page
From Amazon's Website, can you find the phone number for Customer Service?
No. You have to be logged in to your account in order to "Request a phone call."
Click on "Customer Service" > Something Else > Log In > Help with Something Else > Something Else > I Need More Help > Chat > Request Phone Call
Customer states: "I would need to place an order and have this item quickly, however, can you tell me the difference between Global Industrial's WBB3153230 compared to your H-2216BL?" (Shipping to 88047)
"Uline's product weighs a total of 133 lb. vs. Global's at 116 lb. A difference in price is typically due to a difference in quality. If you need this quickly, Global has a 7-business day lead time & the item is also Non-Returnable. Uline has a 1-business day lead time. Would you like to place an order?"
Compare the "Additional Info" Link on Uline's website for the S-18336 vs the "Product Details" on Grainger's website for their Item #11K613. What is the biggest difference you see between the information that we make available to our customers?
Grainger's states the Maximum Load Capacity is 65 lbs., but does not state that 32 ECT UPS Guidelines are 30 lbs.
Under "Product Details" for Model #11K613
Customer states "Global stocks 1 Gallon Jugs of Fabuloso for much less than Uline! Unless you can do better than that, I will be ordering from Global." How would you respond?
"Is Name Brand important to you? We do have our Uline Multi-Purpose Cleaner, Model Number S-19454 which is just as comparable to Fabuloso! It is Lavender scent & $12.00 each! Would you like to place an order for this instead?"
13 Products > S-15763 > Breadcrumbs > Multi-Purpose Cleaners > Uline Multi-Purpose Cleaner
Where can you look in 13 to find a Uline Brand Product?
13 Procedures > Uline Brand > Uline Brand Products
Item Info Tab on applicable items
(Other answers: Breadcrumbs, Item Info, Hyperlinked Bullet Points in product descriptions, Uline Catalog)
If you do not have Amazon Prime, what is the minimum order for Free Freight?
Shipping is free if your order includes at least the stated minimum threshold of eligible items. You also get unlimited FREE Two-Day Shipping on eligible items with Amazon Prime, with no minimum spend. To place an order on Amazon with free shipping, add at least the stated minimum threshold of eligible items to your Shopping Cart , then proceed to checkout. Note that some items shipped to Alaska or Hawaii may not be eligible for FREE shipping.
Type in "Free Shipping" in Search Bar > Read "How do I get Free Shipping?"
How do you calculate the shipping cost on Global's website? (4 Steps)
1. Put an item in your shopping cart.
2. View Cart.
3. Enter your Zip Code.
4. Click the "Get Shipping Cost" button.
"I am told that we always order from you, but I'm not sure about this time. We are in need of a Baby Changing Station within the next day or two at most. I am looking at Grainger's Item #45TX52 and I don't really know if Uline's H-9602 is worth the additional money. They look very similar. Can you help me out?"
1. Koala Kare Brand is very familiar to many & also known for it's quality. Grainger's item is "Foundations" and I am unable to determine quality as it's not a well-known brand.
2. Grainger has this same item, Plastic/Stainless Steel option, but it's $1,488.87 (Item#806KV7). We know we are offering a popular brand and quality product at an economical price.
3. We can have this delivered to you by tomorrow, whereas Grainger has a longer lead time.
View Model #45TX52 on Grainger's website > Use Breadcrumbs to view other related options > Find Koala Care Products under "Baby Changing Stations"
Customer states "Home Depot has a 3/4" Velcro Strap that I can pick up today for much less and it's 12' long! How could you carry the same thing for almost double the cost?" (S-8136BL - Velcro Brand Self Grip Straps - 3/4" x 75') How would you respond?
"If Brand Name is not something you require, we do carry our Uline Self-Grip Straps, Model Number S-15757. It is the same size, however, you get more for your money at $29.00 per roll with 75' on the roll! Would you like to place an order?"
13 Products > S-8136BL > Breadcrumbs > Tape > Hook & Loop > Self-Grip Straps > S-15757
What does Grainger call their Model Numbers?
Item Numbers, found underneath the product description