Amazon
Amazon calls their model numbers "ASIN." Where is this located on the product page?
Product Information Box (Scroll to the bottom)
Global is mainly a competitor in what specific product line?
How does one calculate the shipping cost on Grainger's website?
1. Put the item in your shopping cart.
2. Enter your Zip Code.
3. Click "Apply."
Where can a customer locate ALL of the Uline Brand items on our website?
Uline.Com>Uline Products
What does QVC stand for?
Quality, Value, Compare
How does Uline win against Amazon?
Amazon has...
1. Inconsistent product quality.
2. Multiple drop shipments.
3. Membership fee for better service.
(13>Competitors and/or Competitor Profile)
How does Uline win against Global?
Global has...
1. Higher quality product
2. In Stock - Fewer drop & split shipments, faster lead times, etc.
3. Uline Service - CS 24/7/365, No restocking fees
(13>Competitors and/or Competitor Profile)
How does Uline win against Grainger?
Grainger has...
1. Pricing structure based on customer spend.
2. Website is not user friendly; difficult to locate items.
3. Marketplace structure with many drop ship items.
(13>Competitors and/or Competitor Profile)
Customer states "Amazon also carries the GOJO Industrial Hand Soap (ASIN#B000CCOK6Q) and at a lower cost than Uline (S-7295) Do you price match?"
"Is the Brand Name important you? We do have our Uline Tuff Scrub, Model Number S-17132!"
This is the page in 13 where you can locate & print the "Crushing the Competition" Job Aid.
Training Tools or Competitors Page
From Amazon's Website, can you find the phone number for Customer Service?
No. You have to be logged in to your account in order to "Request a phone call."
Customer states: "Global's WBB3153230 is being offered at a way better price and comes assembled. Why is your H-2216BL so expensive?" How would you win the sale? (Shipping to 88047)
Global wins all-in cost by $45.76, however, it is a 7-business day lead time & the item is Non-Returnable. Uline has a 1-business day lead time. Uline's product weighs a total of 133 lb. vs. Global's at 116 lb. A difference in price means a difference in quality.
Compare the "Additional Info" Link on Uline's website for the S-18336 vs the "Product Details" on Grainger's website for their Item #11K613. What is the biggest difference you see between the information that we make available to our customers?
Grainger's states the Maximum Load Capacity is 65 lbs, but does not state that 32 ECT UPS Guidelines are 30 lbs.
Customer states "Global stocks 1 Gallon Jugs of Fabuloso for $15.75 each. Uline is charging $20.00 each! That's criminal! Unless you can do better than that, I will be ordering from Global." How would you respond?
"Is Brand Name important to you? We do have our Uline Multi-Purpose Cleaner, Model Number S-19454 which is just as comparable to Fabuloso! It is Lavender scent & $12.00 each! Would you like to place an order for this instead?"
Where can you look in 13 to find a Uline Brand Product?
Uline Brand Products page. (Other answers: Breadcrumbs, Item Info, Hyperlinked Bullet Points in product descriptions, Uline Catalog)
If you do not have Amazon Prime, what is the minimum order for Free Freight?
Inconsistent answers!
1. $35.00 (If you add something to your cart, it may tell you to add a little more to get to $35 for free shipping.
2. Orders of $25 or more of "eligible items" qualify for free shipping. (You can see this if you are logged in & type "Free Shipping" in the search bar.
How do you calculate the shipping cost on Global's website? (4 Steps)
1. Put the item in your shopping cart.
2. View Cart.
3. Enter your Zip Code.
4. Click the "Get Shipping Cost" button.
"I am told that we always order from you, but I'm not sure about this time. We are in need of a Baby Changing Station within the next day or two at most. I am looking at Grainger's Item #45TX52 and I don't really know if Uline's H-9602 is worth the additional $86. They look pretty similar. Can you help me out?"
1. Koala Kare Brand is very familiar to many & also known for it's quality. Grainger's item is "Foundations" and I am unable to determine quality as it's not a well-known brand.
2. Grainger has this same item, Plastic/Stainless Steel option, but it's $1,529.09 (Item#806KV7). We know we are offering a popular brand and quality product at an economical price.
3. We can have this delivered to you by tomorrow, whereas Grainger has a longer lead time.
Customer states "Home Depot has a 3/4" Velcro Strap that I can pick up today for $10.47 and it's 12' long! How could you carry the same thing for $38.00?" (S-8136BL - Velcro Brand Self Grip Straps - 3/4" x 75') How would you respond?
"If Brand Name is not something you require, we do carry our Uline Self-Grip Straps, Model Number S-15757. Same size, however, you get more for your money at $29.00 per roll with 75' on the roll! Would you like to place an order?"
What does Grainger call their Model Numbers?
Item Numbers, found underneath the product description