Cancellation Policies
This must always be included when advising cancellation policies to remain compliant.
What is “local hotel time” or “property time”?
This must be read once per supplier during a call to remain compliant.
What is the privacy disclosure?
True or False: You can add compliance elements to an email that were not discussed on the call.
What is False?
This phrase must be stated verbatim when discussing hotel/lodging options.
What is “optional fees may apply”?
This must be verified for each traveler when booking domestic air travel.
What is the full name as it appears on government-issued ID and correct spelling?
If the hotel does not provide a cancellation time, this explanation must still be given to the CM.
What is “the cancellation policy is based on the hotel’s location”?
True or False: You can paraphrase the privacy disclosure as long as the meaning is the same.
What is False?
Why must compliance elements be included in both calls and emails?
What is “Calls and emails are assessed separately”?
This must be quoted when advising Fare Rules.
What are penalties, refundability, changes, and cancellation terms?
True or False: It’s acceptable for the CM to state the name first and the TC to spell it out to confirm.
What is True?
Complete this compliant sentence: “Must cancel no later than ___ prior to arrival at local hotel time to avoid a cancellation penalty.”
What is “X days”?
This tool now includes the privacy disclosure for all travel categories as of June 4, 2025.
What is Sabre Red Disclosure App and Digital Standard Responses?
This airline-related statement must be advised verbatim to CMs.
What is “Airlines reserve the right to change seats at any time due to operational need or aircraft reconfiguration”?
This must be acknowledged if the traveler’s TSA info is already in the profile or an existing PNR.
What is “Traveler’s name/TSA info is in the travel profile or existing reservation”?
Why is it acceptable to ask for name and spelling for an unaccompanied minor even if they don’t have a government-issued ID?
What is “Airlines don’t require government-issued ID for minors”?
This proactive disclosure must be read verbatim before booking any international air travel.
What is “Some travel destinations have entry requirements. You are responsible for complying with your destination’s entry and exit requirements.”