Fulfillment
Member stated she has been receiving multiple calls per day from UHC and she wants them to stop
Verbal grievance/Excessive calls or mail from plan or plan vendors
Member stated she can barely read the print on her EOB she received and would like it bigger
Verbal Grievance/Member Material Format / Design
I had an appointment scheduled for a ride back home for 4:30 the driver didn't pick me up until 5:30.
Verbal Grievance/Transportation Cancellation, Late, or No Show
I received an invoice for 25.00 and it says the amt is due by 11/05/2025 do I owe this amt.
INQUIRY
The front desk staff at my providers office was yelling at me like I was a child
Verbal grievance/customer service
I have not received my member id card and have requested it two times already already
Verbal grievance/They did not receive the requested materials
I had transportation scheduled for this morning to go see my cardiologist and no one showed up so I missed my appointment.
QOC/