AML and Privacy
When sending and/or releasing a wire, what must be verified?
What are the levels of the Escalation Process?
What is Branch, Customer Care, Senior Customer Complaints Office.
What is the name of the disclosure when issuing a new access card?
What is EasyAccess Customer Confirmation (EACC) and Access Agreement
If a cheque is payable to a business and personal can we deposit into the personal account?
What is no. If its payable to business and personal the cheque must be signed by the personal and put into the business account
If a robber asks us to put in an alarm code, what must we do and what is it called?
What is a Duress code and we must put in 008211
When can we accept wire payment instructions via email and Fax?
What is Fax is only available with an exception from Branch Manager, and only for business clients.
We cannot accept email instructions, no exception.
Where do we record Complaints?
What is Relationship Builder (RB)
What is the name of the Assessment that we must complete when we open or activate any product?
What is the Appropriate Product Assessment
What is CVS and what does it do?
What kind of plant do we have staff personal information on that we can use in case of any emergency?
What is the Staff call tree.
What is $200,000.00
What are the Product Specific Non-Recordable Complaints?
What is TD Auto Finance and TD Merchant Solutions
What must be provided if we refuse to cash a Federal Government cheque, open an account or make the first $100 available.
What is a letter of refusal.
TD has made a commitment with the federal government to offer a Low-Cost Bank Account. What is that account and when is it free?
What is the minimum chequing account and it is free for seniors receiving the Guaranteed Income Supplement and beneficiaries of the Registered Disability Savings Plan
Where do we keep Decoy?
What is the vault, CRU and Secure Desk
What do you do in the event a client wants access to all of their personal information we have on them? And when do you need to submit?
What is Personal Information Access Request (PIAR).
You need to respond to the client within 30 calendar days from the request
What are the Service/Experience Non-Recordable Complaints?
What is Parking, Line ups and OPC Investigations.
What information is required on the Overdraft Protection Schedule?
What is:
When can you transfer ODP/PODP to a different account?
What is, If the account has to be closed due to fraud, stolen ID or cheques. The account must be in the same name(s). Registration on both accounts must be identical.
How many of each bills do we keep as Decoy in each location?
What is 2x20's and 25x5's at the CRU and Secure Desk and 5x10's in the cash safe
When must you complete an Unusual Transaction Report (UTR)?
You are required to complete a (UTR) if you have concerns that activity may be potentially related to money laundering or terrorist financing. You must complete an UTR regardless of whether the customer completed the transaction or only attempted to complete it.
What is both clients need to sign Overdraft Protection Schedule and each client receives their own copy.
What cannot be done for a non-customer?
As a junior, If you observe suspicious activity while waiting outside what must you do?
What is call local police (911) and IRC.