Regulations/Guidance
This Guidance establishes the number of times the bank can enter into a workout program with our members..
What is the URCCG Guidelines/Bulletin 2000-20
This database is used for managing complaints received from the banks regulators and or member complaints alleging member harm or violations of law.
What is Pega?
Effective October 1, 2020, this issue rating will require a "fix" within 30 days?
What is the critical issue rating.
A critical rating is defined as a widespread, systemic failure of controls, or failure of major risk program that impacts USAA's ability to execute its mission an/or harm reputation, and/or cause harm to a large group of consumer, and/or impair the financial stability of USAA. May include exceedance of one or more Enterprise risk appetites.
What required notice advised the customer of their breach and of the bank's right to repossess?
What is a Right to Cure notice.
This is the shortest sentence in the English language?
What is "Go."
What set of laws act as a guideline for repossession?
What is the Uniform Commercial Code.
You would use this function to communicate with Advocacy when you need additional information, have questions or need to request an extension.
What is the Pulse feature. This feature is used by both you and Advocacy to communicate qestions/comments directly related to the complaint.
Issues with Member Harm will automatically be rated under this severity rating starting October 1st.
What is a critical rating. A critical rating is defined as a widespread, systemic failure of controls, or failure of major risk program that impacts USAA's ability to execute its mission an/or harm reputation, and/or cause harm to a large group of consumer, and/or impair the financial stability of USAA. May include exceedance of one or more Enterprise risk appetites.
As a first party collector, what regulation does MDS follow the spirit of when collection debt from our members?
The FDCPA. Noting, that 3 states require us to read the mini-miranda: Specifically, CT, NY & NYC.
What was the first movie ever to be put out on a motion-picture soundtrack?
What is Snow White and the Seven Dwarves?
This law or regulation forbids the bank from misleading members to believe that the bank will take action that it does not intend to take. Example; representing or implication that nonpayment of any debt will result in the arrest or imprisonment.
What is the Fair Debt Collections Practices Act.
When reviewing a complaint and you notice its tagged incorrectly with an incorrect regulation, you would use this to update the complaint with the correct regulation.
What is the "Update Law Regulation" found under the "Actions tab"/?
In the new issue management timeline, when does the 240 day period begin?
What is "after the 7 day triage period"?
There are nine of these under the ECOA. Most people are familiar with seven of them.
What is Prohibited Basis? Gender, race, color, religion, national origin, marital status and age as well as whether any or all of an applicant's income comes from any public assistances program (including Social Security); and whether the applicant has, in good faith, exercised any right under the Consumer Credit Protection Act.
This is the largest Dam in the world.
What is the Three Gorges Dam.
This motion, when granted, allows the bank to proceed with foreclosure.
What is a Motion for Relief of Stay?
You would recommend opening one of these if you determined an opportunity took place after reviewing the complaint records (example: The business did not follow the steps in its KD when _______)
What is an ITA, known as an Insight to Action which identifies both process improvements and potential PVOL's and provides the business 5 days to review and either agree or disagree.
What is the new Issue Severity Rating Tool?
The Soldiers’ and Sailors’ Civil Relief Act—The Precursor of the current SCRA—was first enacted by the Congress in what year?
1918
The number of bones in the human body.
What is 206?
What is the second "A" in UDAAP and when was it added?
Abusive. In 2010, the Dodd-Frank Wall Street Reform Act of 2010 added the "abusive" concept and changed the acronym to "UDAAP."
The number of business days you have to review and respond to a complaint or request an extension in Pega.
What is 3 business days?
In 2021 the maximum SLO for this item will be 5 days.
What is the new issue initiation period?
In bankruptcy, this process serves the same function as a lawsuit in civil courts.
What is an Adversary Proceeding.
Violin bow are commonly made from this?
What is horse hair?