Authentication
Disclosure that must be read when a customer is Voiceprint Authenticated.
What is Thank you, you have successfully passed our VoicePrint Authentication?
What is the US Dollar Visa?
Department assisting customers with new products when no pre-approval is available.
What is Professional Lending & Advice?
Procedure that allows us to assist TD Partners such as Expedia for TD.
What is Credit Card - Taking a Call from a Third Party Vendor (Merchant, TD Auto Club (AXA), TD Travel Rewards Centre, Expedia for TD, Air Canada, Ugo, Assurant)?
This type of rate means the customer is NOT eligible for a promotional BOAT offer.
What is a penalty rate?
Gateway headstone that allows us to fully support the customer; no additional authentication is required.
What is Valid Debit Card - Authenticated?
Setting a customer up with e-statements falls into this Advice category.
What is Digital Advice?
What type of assessment MUST be offered to the customer any time we are discussing a new product with them?
What is an Appropriate Product Assessment?
Procedure used when a customer discloses that they are recording the phone call.
What is Care/Security - Customer Recording Phone Calls?
Double billing, misapplied payments, and providing the wrong available credit, are all examples of what in the fee reversal procedure.
What is a bank error?
Types of transactions that can be completed when the customer's name appears as Mr. C. Bacon.
What are low risk transactions?
Procedure that we can use to support a customer when their card has been Reissue Declined due to an RM status.
What is Credit Card - Reissue/Reinstate Credit Cards?
Type of ticket that must be submitted when notified of a deceased customer.
What is an OPC ticket?
Two HOST screens that contains POA information such as POA name, Access Card, and any limitations that exist.
What is CIF EASN and CIF MCOM?
It can take this long to complete a cash advance correction.
What is 3 business days?
For this type of authentication, we MUST obtain the customer's phone code only in addition to regular authentication.
What is Voiceprint Authentication?
The customer's billing cycle can be found on what screen in TSYS or Pega?
What is the Account Composite screen?
Annual Fees are charged at this point in time after adding an additional cardholder.
What is the month the primary card is issued and annually thereafter?
We are allowed to complete these types of activities when permission has been given to speak to a 3rd party.
What are no activities can be completed?
The email address required to submit a BOAT rate adjustment due to a C3 error.
What is TD.Requestforinformation-Visa@TD.com?
Steps to take when a colleague cannot be verified using Gateway Call Display.
What is send a four-character passcode of your choosing via instant message?
It can take up to 3 business days for this type of card delivery request.
What is Canada Courier after 2pm EST?
What is the greater of 5% of the New Balance or $10, plus all past due amounts and any amount that exceeds your credit limit?
We would go to this website when a non-customer calls us and requests not to be contacted for solicitation.
What is the Enterprise Do Not Call System website?
We refer to what landing page when the customer is experiencing financial hardship and has the following MCOM on their profile: "1 month interest inhibit / reversal provided MM/DD/YYYY due to MPD expiry".
What is the TD Helps Landing Page?