Building Customer Confidence
The basis for product or service recommendation
What is "customer need"?
What is customer medical information?
The reason State Farm email should be used.
The laws that protect companies from their names being used by other companies to elevate their brand
What are Intellectual property laws?
The number of times an agent's office should run a credit scoring underwriting report on a customer
One
These will be made based on the merits of the claim?
What are claims decisions?
Provided the first time State Farm does business with a customer or when requested
What is "Notice of Privacy Policy"?
What we believe every customer deserves
What is an "ask"?
This organization prohibits offering or accepting money in exchange for reviews
What is Google?
The name of the credit reporting and loss history provider State Farm uses
Who is Nexus Lexus?
Considered to be essential trait of a State Farm Agent and team members and a point of pride for the company
What is maintaining highest level of integrity and ethical standards?
The department at State Farm where inquiries regarding the privacy policy are addressed
What is Enterprise Compliance and Ethics?
The way we should respond to a customer's concern or compliant
Considered to be a game of chance
What is a "enter to win" sweepstakes, contest, drawing or lottery?
The name of the report listing application input of those driving less than 7500 miles per year
Short Annual Mileage (SAM)
Required to make a policy or coverage change
What is customer's prior approval?
Name two different State Farm companies within the family of companies
What are: (see Privacy notice)
Rand Harbert, Chief Agency, Sales & Marketing Officer stated we owe it to all customers-and each other- to conduct business this way in his December 1, 2016 memo
What is with the utmost integrity?
The four social media platforms State Farm allows an agent to have a presence
What are X, Facebook, Instagram, and Linkedin?
Changing application information in an attempt to lower the premium for the customer is referred to as this prohibited activity
He is the original author of the "Building Customer Confidence Memo" dated 8/24/2000
Who is Chuck Wright?
Notice of Privacy policy describes what four key features of how we treat information?
One way to empower a customer to make an informed decision
What is by exchanging accurate information or providing reasonable options?
The dollar amount we offer to all customers on a gift card during a promotion who call in to get a quote
What is $10
Name of the report that shows any changes in the dollar amounts or payment methods made by an agent's office
What is "History of Altered Money"